Job Description

WHAT IS THE OPPORTUNITY?

This role will be 12-month Fixed Term Contract, covering for a maternity leave.


As a member of the HR Digital Solutions team, you will be responsible for the configuration, on-going development and maintenance of the HR ServiceNow platform (HR Service Delivery). Your contributions will directly impact the experience of over 80,000 RBC employees globally. The role provides deep technical experience in implementing best practice solutions that support ITIL (IT Infrastructure Library) based processes within the organization. The successful candidate must be able to foster positive relationships, be solution oriented and have a keen attention to detail.

WHAT WILL YOU DO?

Support small to large development or maintenance projects (multiple projects - one application with multiple interfaces and/or third parties) Provide input into high level and detailed technical specifications for small to medium projects Contribute to the on-going design and enhancement of HR ServiceNow to reflect RBC HR's Service Delivery requirements Apply a design thinking mindset where the user is as the center of the solution Engage with HR Centres of Expertise, Enterprise Technology teams and other key stakeholders to gather and clarify business requirements, then translate them into system configurations Assist in prioritizing backlog to ensure the most critical work is being addressed Assess and communicate risks associated with the change and strategy to mitigate the risks Impact and influence to ensure stakeholder buy-in and support of the product lifecycle Enable others to work collaboratively across functional groups by establishing and maintaining a culture of trust and shared vision

WHAT DO YOU NEED TO SUCCEED?

Must-have:

3 or more years of ServiceNow experience - preference to development in HR Service Delivery Knowledge of JavaScript, HTML, AngularJS, XML, HTML, AJAX, CSS, JSON Document technical solutions, build artifacts and run books as necessary. Ensure high degree of development standards are adhered to minimize the risk on introducing errors into the production by following the internal SDLC Test, analyze, collaborate, and assist with translating business requirements into technical specs to ensure smooth implementation of new enhancements, applications or modules Load, manipulate and maintain data between ServiceNow and other systems Understanding of end-to-end HR Service Delivery Post-secondary diploma or degree in a business-related discipline or equivalent job experience Ability to interact with business partners at all levels of the organization to collect and document business requirements Ability to take ownership of duties and work under tight deadlines with multiple competing priorities Proven change management skillset driving adoption of digital solutions Experience creating REST/SOAP web services

Nice-to-have:

Strong professional and interpersonal skills including: creative problem solving, effective written and verbal communications, planned and organized coordination of cross functional teams, acute attention to detail and quality, and driven with the ability to self-manage Demonstrated ability to not only develop in ServiceNow, but to problem solve and troubleshoot to provide user support Experience in financial services industry 3-5 years of related Human Resources experience within a corporate HR environment Agile, Change Management and/or LSS Certification

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work

#LI-Post


#TechPJ

Job Skills

Application Development, Application Integrations, Applications Architecture, Database Development, Detail-Oriented, Group Problem Solving, JavaScript, Programming Languages, Software Development Life Cycle (SDLC), System Applications

Additional Job Details

Address:

20 KING ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

HUMAN RESOURCES & BMCC

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2025-10-06

Application Deadline:

2025-10-31

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I

nclusion

and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.



Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.