Job Description

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.



At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Position Overview:

Our ideal candidate for the Senior Finance Analyst Store Support position will report to the Senior Manager, Finance - Store Support. In this role, you will be supporting retail stores on all finance related inquiries that they may log through the ServiceNow platform You will work closely with various areas of the business to analyze and explain system and business process issues as well as resolving related inquiries as they arise. You will be providing support and documentation from development phase of project through to testing and implementation. You will join a dedicated and motivated team with exposure to financial systems and multiple business units within the Loblaw enterprise including pharmaceutical.

Key Responsibilities:

Provide an excellent level of customer service to our stores with respect to the Enterprise AR Transformation initiative in a timely fashion through the ServiceNow Portal Analyze queries sent to the Customer Service and provide resolution for the issue through financial knowledge, process support, collaboration with Central Office or Regional staff, Customer Master Data, ServiceNow or IT. Leverage technology and tools to monitor and assess the type of inquiries and identify drivers affecting store performance and processes. Coordinate and facilitate meetings with stores, business, and IT as required other stakeholders in communicating and addressing system issues and roadblocks Develop strong cross-functional partnerships and relationships to support key strategic initiatives as needed. Be able to design dashboards in the ServiceNow platform to monitor number of inquiries and manage SLAs Educate and train store on proper AR processes that have been set out (Corp purchase of AR, local AR, Deliveries etc.)

Qualifications and Competencies:

A Post-Secondary education in Finance or related field is required. Experience working in a fast-paced environment, particularly corporate and/or retail, is considered an asset. Excellent interpersonal skills, with the ability to bring together and manage interactions with employees from our stores and across the organization. Advanced computer/technical skills, especially in Excel, Word, and PowerPoint. Knowledge of ePOS, MicroStrategy, SAP, and Power BI, ServiceNow is an asset. Excellent problem-solving skills and the ability to manage demanding situations with tact. Excellent analytical, oral, and written communication skills. Ability to plan, organize, and prioritize numerous tasks with conflicting deadlines. Demonstrated ability to thrive in a fast-paced work environment. Results-oriented, with the ability to consistently deliver on time and produce accurate results. Able to work in a non-structured environment. Store experience is an asset.

Role Details:

In this role, you will work closely with various areas of the business to analyze and explain system and business process issues, as well as resolve related inquiries as they arise.


Join a dedicated and motivated team with exposure to financial systems and multiple business units within the Loblaw enterprise, including pharmaceutical.


Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.


If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.



We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note

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Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.


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