Job Description

Description

Responsibilities: Responsible for managing the interchange of data between the server and the users. Required to translate technical systems specifications into working, tested applications. This includes: developing detailed programming specifications writing and/or generating code compiling data-driven programs using Dynamics CRM. Maintaining, and conducting unit tests Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and

General Skills

: Experience in programming and analysis; specialized software package support at the specified experience level Ability to collaborate with IT Professionals throughout the Software Development Life Cycle Experience in structured methodologies for the development, design, implementation and maintenance of applications Experience in design, code, test, debug and document applications Experience in the use of object and/or third generation language development tools Experience in one or more programming languages Experience in application design, latest design patters, deployment and troubleshooting Experience with relational and hierarchical database technologies Experience in the use of information retrieval packages using query languages Experience with one or more communications protocols Experience in structured methodologies for the design, development, implementation and maintenance of applications Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills A team player with a track record for meeting deadlines Back End Skills Knowledge and experience with developing all server-side logic, definition and maintenance of the central database, and ensure high performance and responsiveness to requests from the front-end. Knowledge and experience with front-end technologies Knowledge and experience to integrate the front-end elements into the application

Desirable Skills

: Knowledge and experience with programming Internet-ready applications Knowledge and experience in rapid application development (RAD) methodologies Knowledge and understanding of Information Management principles, concepts, policies and practices Experience with middleware and gateways Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging Ability to provide post-implementation support and resolve any post-implementation technical issues Experience conducting design walkthrough sessions with project team Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards Ability to provide user and system documentation as required


Responsibilities:



Required to translate technical systems specifications into working, tested applications. This includes:


developing detailed programming specifications using Dynamics CRM

writing and/or generating code

compiling data-driven programs, maintaining, and conducting unit tests


Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion, and deployment


Expert knowledge of Cloud Security Principles related to Dynamic CRM such as Azure AD B2C Authentication, Okta Authentication, CRM Business Units, Teams and Roles management

General Skills

:


Experience in programming and analysis; specialized software package support at the specified experience level



Ability to collaborate with IT Professionals throughout the Software Development Life Cycle



Experience in structured methodologies such as Agile Scurm for the development, design, implementation, and maintenance of applications



Experience in design, code, test, debug and document applications



Experience in application design, latest design patterns, deployment, and troubleshooting



Experience with one or more communications protocols



Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts



Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills



A team player with a track record for meeting deadlines


This position is listed as "Onsite"; the resource is expected to work between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.

Experience Requirements

Engineering Practices and Leadership - 20%

Experienced senior member of development team, leading by example, taking ownership in design and delivery

Experience establishing and applying best engineering practices and standards

Experience working as a member of cross-functional product team

Experience collaborating closely with business analysts, UI developers, product manager

Experience with Agile practices (scrum, Kanban)

Coaching and mentoring junior staff and fostering a culture of technical excellence

Technical Skills 50%

Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.



Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.



Expert knowledge working with Dynamic CRM SDK, Dynamic CRM Web API, Organization Services, OData Standard, Fetch XML and XRM Toolbox.



Experience building custom portals using ASP.NET, .NET Core, Angular-JS, TypeScript, Azure App Services, Web Jobs, Azure Functions, Logic Apps and integrate with Dynamic CRM Online.



Building complex SSRS Reports on Dynamic CRM online for on-demand and schedule reporting.



Expert in customization of Microsoft Dynamic CRM Power App Customer Service Portal, creating custom pages, utilizing Dynamic forms and views to display on the customer service portal.


Required to translate technical systems specifications into working, tested applications. This includes:

Developing detailed programming specifications

Writing and/or generating code

Compiling data-driven programs, maintaining, and conducting unit/integration/load (performance) tests

Resolves and troubleshoots technical issues which arise during the use and operation of software packages, including technical assistance in implementation, conversion, and deployment

Experience with one or more communications protocols

Hands on experience building integrations to IAA systems such as Azure AD B2C Authentication, Okta Authentication/OpenID/OAuth2.0, JWT

Architecture and Design 20%

Experience and understanding of modern, cloud-based architecture

Actively participating in architecture solution design and recommendations focused on the Web Service/Web API/microservices/back-end layer

Proven experience architecting complex applications, optimizing performance, and managing state effectively using MS .NET Core/C#

Experience in designing and implementing reusable and scalable components

Hands on experience with software architecture principles and patterns such as serverless architecture, microservices, RESTful APIs

Communication Skills 10%

Strong communication skills to prepare documentation, including but not limited to: solution documentation, user


manuals, reports, reviews, assessments


A team player with a track record for meeting deadlines

Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients

Ability to communicate designs and development in clear and understandable manner

Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills


Supplier Comments

Closing Date/Time: 2025-12-22, 12:00 p.m. EST



Max submission: 1 (one)


From January 5, 2026, the candidate is required to work onsite 5 days a week fully

Must Have:



Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.



Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.



Expert in customization of Microsoft Dynamic CRM Power App Customer Service Portal, creating custom pages, utilizing Dynamic forms and views to display on the customer service portal.



Building SSRS Reports on Dynamic CRM online for on-demand and schedule reporting.