Job Description

Company Overview

At Canaan Group our motto is "Delivered as Promised" and we apply this commitment to everything that we do. Founded in Vancouver, Canada, we are a vertically integrated logistics company with a global reach of over 53 offices worldwide. We consult, liaise, and provide logistics solutions for companies to move and transport products throughout the world. Through leading by example, inspiring innovation, achieving together and customer satisfaction, Canaan Group has grown to become one of the largest privately owned logistic companies in Canada.

To learn more about us please visit our website or check us out on social media.

Summary

Are you a knowledgeable and detail-oriented documentation professional with demonstrated expertise in Canadian and U.S. trade compliance? Do you have a strong background in export and import documentation and the ability to interpret complex regulations with precision and confidence?

Canaan Group is seeking a Senior Documentation Lead to help launch our newly created Fractional AI Documentation Division--an initiative focused on transforming how export-import paperwork is produced, verified, and shared. In this role, you will play a key part in designing clear, repeatable workflows that simplify regulatory requirements and support automation. You bring a continuous improvement mindset, a collaborative approach, and a keen interest in using emerging technologies to enhance accuracy and efficiency across documentation processes.

Responsibilities

Manage end-to-end documentation for export and import shipments, including Bills of Lading, CERS/AES, e-manifests, ISF, AMS, Commercial Invoices, and Certificates of Origin ? Ensure full compliance with Canadian and U.S. trade regulations ? Design, document, and refine standard operating procedures (SOPs) to improve speed, accuracy, and consistency ? Pilot, test, and scale our new fractional-AI tooling alongside the Project Cargo & Systems Manager ? Provide day-to-day leadership, coaching, and performance management to a small documentation team ? Serve as the primary documentation liaison between operations teams and clients, ensuring documentation meets expectations and timelines ? Monitor changes in trade compliance and adjust internal procedures accordingly.

Requirements

5+ years of experience in B2B logistics, with at least 3 years focused on hands-on export/import documentation ? Demonstrated ability to create and optimize SOPs ? Strong knowledge of Canadian and U.S. compliance requirements ? Proficient in Microsoft 365 (Excel, Word, Outlook, Teams) ? Excellent written and verbal communication skills in English ? High School Diploma or GED Nice-to-Have: ? CITT, supply-chain, or business diploma/degree ? Entrepreneurial spark--comfortable launching new services. ? Proven relationship-builder who hits ambitious goals
Job Types: Full-time, Permanent

Pay: $26.00-$30.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Dental care Employee assistance program Extended health care Flexible schedule Life insurance Vision care
Ability to commute/relocate:

Richmond, BC V6V 3C9: reliably commute or plan to relocate before starting work (required)
Experience:

hands-on export/import documentation: 3 years (required)
Work Location: In person