Job Description

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location:

500 Lake Shore Boulevard West, Toronto, Ontario, M5V 2V9

When you hire great people, great things can happen.

PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team--we're collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.


Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Why this role is important:

The

Senior Director, Portfolio Management, PCMA

has the overall P&L accountability for the product. This role will define the strategy & associated roadmap for feature enhancements to grow personal banking deposits and engagement with the product. This role will also be responsible for managing all aspects of the customer lifecycle from early months on book to customer management and retention through various channels. Reporting to the VP, Payment Products, Strategy and Communications you will build and maintain key strategic relationships for the financial business and ensure we operate within our risk tolerance.


As a leader within the business, the Senior Director, Portfolio Management will play a key part in developing their team and establishing new ways of cross-functional collaboration to sustain product management discipline across the organization.

What you'll do:

Own the P&L for the Money Account product and define the vision, manage the strategy, and set up annual plans to grow deposit balances accordingly. Ongoing management of all aspects of the product portfolio including sales, share analysis, research, portfolio metrics reporting, pricing management, competitive positioning reviews and create action plans to enhance the product performance. Work closely with counterparts in Finance and Treasury to ensure alignment to performance metrics. Establish & monitor key KPIs for balance growth, customer engagement and portfolio performance. Leverage analytics to course correct and establish new proactive tactics across the customer lifecycle. Manage the customer lifecycle from early tenure to customer management and retention In collaboration with other stakeholders, define the acquisition strategy across digital, in-store, and pavilion channels. With a digital-first approach, develop and launch new products or features as required. Evaluate the current product portfolio for suitability based on evolving customer needs, competitive offerings, and regulatory changes. Leverage an agile framework in the planning, execution, and evaluation of projects and feature enhancements and coach a collaborative team on agile methodologies. Establish and maintain cross-enterprise and third-party partnerships and evaluate opportunities for new partnerships to improve overall desirability of products. Provide ongoing strategy, visibility, and progress of the business to senior leadership team through business reviews and other portfolio updates. Provide leadership to a high performing team and drive a culture of collaboration and ownership. Keep abreast of changes in regulations to ensure that the department's procedures, projects and practices evolve accordingly.

What you bring:

Bachelor's Degree in Business or Finance with 10+ years of professional experience, preferably within the liquid deposits and payments, or financial services business. Strategic thinking and thought leadership to identify and communicate business opportunities. Experience of developing & implementing customer centric strategy & tactics. Excellent analytical skills and proven ability to manage & prioritize the development and execution of multiple strategic initiatives while managing cross-enterprise stakeholders. Strong people leadership skills. Ability to thrive in fast paced environment dealing with ambiguous business challenges. Exceptional communication and presentation skills. Strong interpersonal and collaboration skills. Experience in the loyalty or retail business would be an asset.

Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Number of Openings:

1PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.


In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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