Job Description

Sun Peaks Grand Hotel is looking to hire a Senior Director of Accommodation to join the operation working amongst the beautiful landscape of Sun Peaks, with skiing, mountain biking and golfing just steps away from the office. This role is accountable for the overall success and operational excellence of all accommodation entities within Sun Peaks Grand, including the Hotel, Residences Owners Committee, Residences Strata, Staff Housing, and Third-Party Managed Properties. This leadership is executed through direct oversight of dedicated teams and strategic coordination with shared services resources, ensuring seamless performance across all properties. The individual to join this team in this role must be driven for success, carry strong leadership skills, and have direct experience in Hospitality. If this sounds like a fit for you, apply today!

Compensation Information:

$110,000 to $118,000 per annum

Physical Requirement:

(1) Constantly handling Light (L) loads: Up to 10 kg; (2) Frequently handling Medium (M) loads: Between 10-20 kg; (3) Occasionally handling Heavy (H) loads: Over 20 kg.


The role is performed

predominantly indoors (I)

within a hospitality environment, requiring mobility across various operational areas such as guest services, back-of-house, and meeting spaces.

This job position requires physical presence at the designated location.

The perks and benefits you'll get to enjoy:

Winter/Summer Season Lift, Trail and Golf passes Initial entitlement to three weeks of paid vacation Benefits plan and additional wellness components, including Health Spending Account and EFAP Participation in our RRSP and matching DPSP programs Company supported training and professional development opportunities Dining discounts within our hotel & Resort-owned outlets Retail discounts in our Resort-owned outlets Friends and family rates at the Sun Peaks Grand Hotel Reciprocal programs with partnering ski areas & hotels Eligibility for our 'Pay for Performance' incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

Minimum 4 years' experience as a senior leader in project management and accommodation operations. Strong leadership in accommodation operations, including reservations, front office, housekeeping, maintenance, and guest services. Skilled in managing diverse accommodation offerings across varying service levels. Committed to stakeholder satisfaction, financial targets, and service excellence. Proven success in implementing initiatives, SOPs, and leading multi-disciplinary teams. Successful team builder, motivator, and strategic leader. Exceptional communicator with strong written and verbal skills. Experienced in budgeting, financial reporting, and productivity management. Degree or diploma in Hospitality or Project Management; CHA or CHGM designation preferred.

Primary Responsibilities:

Accommodation Operations:

Optimize operational performance and resource efficiency through effective deployment of shared service teams across all properties. Provide strategic direction to divisional leaders to ensure Accommodation departments consistently achieve or exceed financial performance targets, with agile responses to market dynamics. Oversee financial stewardship for the properties, including budgeting, forecasting, and performance reporting.

Team Commitment & Collaboration:


Strategic leadership and alignment across Accommodation departments, ensuring annual action plans support the broader goals of all accommodation solutions. Mentor and empower direct reports in a culture of accountability by establishing clear expectations and performance metrics. Champion workforce development by collaborating with Employee Experience to implement succession strategies and career progression frameworks.

Sales & Revenue Management

:


Collaborate with the Director of Sales and Marketing to shape dynamic pricing strategies, revenue models, and forecasting tools for all resort and accommodation assets. Serve as an active RevMax team member, co-inspire sales strategies and systems that drive profitability and market growth.

Guest Experience:


Ensure brand-aligned, elevated guest experiences across all properties, supporting consistency in service standards and delivery. Drive continuous innovation in service offerings and facility enhancements to exceed evolving guest expectations.

Supplier Relationship and Engagement:

Serve as the executive liaison with key business partners, fostering new strategic partnerships and sustaining relationships that enhance business performance and community integration. Lead annual reviews of brand standard compliance and cost optimization strategies to ensure alignment with operational goals and guest experience expectations.

Why join us?

We are Canada's second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.


Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That's why we invest in the employee experience; to ensure everyone can be at their best and live our values.


No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you'll get to feel part of our special community right away. You and your wellbeing matter to us; you'll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.


We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.


We acknowledge that we live, work, and play on the traditional territory of the Secwepemc People.


Apply Now (copy and paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/ef5cc742-26dd-4e28-625d-f48dafb21906/apply?source=3539475-CS-58771