Job Description

Overview

We have an exciting opportunity for a Senior Director, Health Care Services. Reporting to the Head of Claims and Rehabilitation Services, you\xe2\x80\x99ll participate in setting the overall strategic vision, direction, leadership, and management of services within the division.

In this role, the Senior Director provides the vision for leadership and strategic direction to the Health Care Services, Medical Services and Mental Health Services departments, and the Health Care Programs and Special Care Services departments. You\xe2\x80\x99ll translate the coordinated strategy and vision to design or redesign health care policy and practice development, planning, training, and delivery of high-quality decision-making activities.

As a senior member of the Claims and Rehabilitation Services team, you\xe2\x80\x99ll collaborate with the senior director, Claims Management Services and the Head of Claims and Rehabilitation Services to provide strategic direction of the management of services to workers and employer clients in meeting the mandate to ensure fair, consistent, and timely adjudication of claims and provision of legislated wage loss and other benefits for injured workers, the facilitation of return-to-work programs, the provision of disability management assistance and vocational rehabilitation services, and the coordination of medical and mental health services.

This is a tremendous opportunity to apply your expertise in claims management and medical and mental health programs and services and employ your visionary leadership skills to guide and inspire a team that is passionate about health and safety and serving the workers and employers of B.C.

How you\'ll make a difference: You\'ll provide strategic direction, leadership and management of services for your division

Where you\xe2\x80\x99ll work

At WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, you\xe2\x80\x99ll work both from home and in our Richmond, B.C. office.

What you\'ll do

As Senior Director, Health Care Services you will:

• Participate in strategic planning, business planning and transformation, policy determination, and decision making regarding overall divisional management matters
• Provide overall leadership and management for Health Care Services by providing clear and positive vision and direction; understand the complexity, impact, and interconnections of injured worker services and developing strategic priorities and plans and translating them into clear, actionable goals
• Incorporate strategic plans and transformations into reporting departments\xe2\x80\x99 goals, objectives, and key deliverables
• Create a supportive, energetic, and collaborative client-centered working environment within and amongst the different departments in Claims Management Services; encourage new and innovative ideas including creative redesign of jobs, processes, and systems; provide opportunities to involve employees in a focused effort to meet changing client needs, recognizing contributions and achievements, and supporting managers and staff as changes and new initiatives are implemented in the workplace
• Develop and maintain relationships with colleagues and stakeholders related to the Claims Management Services subdivision; maintain contacts, share information, invite feedback, and consult with key employer, worker, public interest, and government representatives

Is this a good fit for you?

We\xe2\x80\x99re looking for someone who can:

• Provide clear, effective, and open communication promoting teamwork, encouraging new and innovative ideas
• Effectively influence others to attain objectives and deliverables
• Identify opportunities for improvement within the departments and implement changes effectively to ensure success
• Inspire and lead with exceptional relationship building and conflict resolution skills, and an understanding of the diverse needs and interests of our stakeholders
• Provide oversight and mentoring to team members, and motivate and lead experienced management teams to support goals, projects, and initiatives

Your experience and educational background:

• An undergraduate degree in health services administration, business, or related discipline and a minimum of 15 years of related and varied experience in the development, implementation and evaluation of complex service delivery systems, or an equivalent combination of education and experience
• A post-graduate degree in medicine, psychology, or health services administration is considered an asset
• Sound knowledge and understanding of intake, adjudication and claims management, medical and mental health services, preferably with the Worker Compensation system is required

Important to know

Before we can finalize any offer of employment, you must:

• Successfully meet the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults.
• Confirm you\xe2\x80\x99re legally entitled to work in Canada

WorkSafeBC\xe2\x80\x99s COVID-19 Employee Mandatory Vaccine Policy (the \xe2\x80\x9cPolicy\xe2\x80\x9d) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We\xe2\x80\x99re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What\xe2\x80\x99s it like to work at WorkSafeBC?

It\xe2\x80\x99s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.
Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experience that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover .

Our benefits

As a member of our team, you\xe2\x80\x99ll have access to services and benefits that help you get the most out of work \xe2\x80\x93 and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 4 weeks of vacation in your first year, with regular increases based on years of service
• Benefits package that includes customizable options for health care and dental benefits, additional days off, and a health care spending account
• Optional leave arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out .

Want to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email when you submit your application.

WorkSafeBC