Senior Digital Account Manager
Montréal, QC, Canada
Job Description
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About Us Kanguru Digital Agency is a dynamic and innovative digital marketing firm based in Montreal. Specializing in creating unique digital experiences, we cover everything from website design to custom eCommerce development, CRM/ERP development, and comprehensive 360 digital marketing services such as SEO, SEM, Google Ads and social media advertising. Our collaborative team of web and software developers, programmers, and digital marketers are committed to delivering exceptional results for our clients. Full Looking for a rewarding career in digital marketing? Kanguru Digital Agency invites you to join our team as a Senior Account Manager. As a key player in our client-focused approach, you\'ll have the opportunity to build and nurture relationships with our diverse clientele, ensuring the successful execution of a wide range of digital marketing projects. Role Responsibilities
- Client Relationship Management:
- Serve as the primary point of contact for key clients, building and nurturing strong relationships.
- Understand clients\' business goals and objectives to align digital marketing strategies accordingly.
- Project Management:
- Oversee the seamless execution of various digital marketing projects, including websites, e-commerce sites, SEO, SEM, and social media campaigns.
- Collaborate with internal teams to ensure scope of work, project timelines, budgets, and deliverables meet and exceed client expectations.
- Strategic Planning:
- Develop and implement advanced digital marketing strategies tailored to each client\'s unique needs.
- Stay abreast of industry trends and best practices to provide valuable insights and recommendations to clients.
- Performance Analysis:
- Monitor and analyze the performance of digital marketing campaigns, website, SEO and SEM efforts providing clients with in-depth reports and a strategic plan for improvements.
- Identify opportunities for upselling additional services to enhance client success.
- Communication:
- Clearly communicate complex project objectives, timelines, and expectations to both internal teams and clients.
- Address client inquiries and concerns promptly, ensuring a high level of customer satisfaction.
- Bachelor\'s degree in Marketing, Business, or a related field.
- Proven experience in senior account management within a digital marketing agency.
- Expert understanding of digital marketing strategies, channels, and tools, with a focus on websites, e-commerce, SEO, SEM, digital advertising and social media advertising.
- Advanced knowledge of Jira and all of its functionalities.
- Familiar and capable of implementing Agile methodologies.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced and dynamic environment.
- Knowledge of platforms such as: Google Drive, Gmail, Google Analytics, Google Ads, SEM Rush, Google Tag Manager, \xe2\x80\xa6etc.
- Extended Health Care and Dental Care benefits
- Opportunities for professional development
- Collaborative and innovative work culture
- Onboarding sessions and training provided for internal tools
- Hybrid work (office/home)
- Flexible work schedule and work-life balance
- Dental care
- Extended health care
- Monday to Friday
- How many years of experience do you have working with Jira?
- Bachelor\'s Degree (preferred)
- Customer relationship management: 5 years (preferred)
- English (required)
- French (required)
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Job Detail
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Job IdJD2298717
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMontréal, QC, Canada
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EducationNot mentioned