Job Description

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Your Future is Bright

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.



You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.

Why Work With Us?

Purpose-Driven Mission -- Your work matters Tight-Knit, Inclusive Team -- You'll feel valued and supported Career Growth Opportunities -- Across the North and beyond Experience the North -- Adventure meets purpose Trusted Airline of the Arctic -- Be part of something bigger

Total Rewards & Employee Benefits

We're committed to offering a comprehensive benefits package that supports your health, security, and future.

Group Insurance Benefits

Extended healthcare Short-term & long-term disability Life insurance Dependent life insurance Accidental death & dismemberment insurance

Group Dental Benefits

Starts after 1 month of regular active employment

Retirement Savings Plan

Available after 6 months of regular active employment

Travel Privileges

Eligible for Canadian North flights after 1 month Additional travel privileges are available after probation. Fly with Canadian North's affiliated airlines at a great price worldwide Reduced rates and free travel passes!

Cargo Privileges

Access to personal cargo shipment as per the Employee Travel Guide and Company policy

Ready to Get Started?

If you're reliable, safety-focused, and ready for adventure, we want to hear from you. Join a company where people count on you, and where you can count on a career that matters.

About the position

PLEASE NOTE:

This is a full-time/in-site position located in Calgary that requires frequent travel to communities in Northern Canada.

Duties & Responsibilities:

Respond to client issues with systems, applications, hardware, and take corrective actions. Provide both telephone and desk-side first and second-level support for desktops, laptops, Office 365, Microsoft Windows Operating Systems, iOS, telecommunications. On-call support work (on rotation with other IT support team members). Configure, install and update desktops, laptops and peripherals based on client service requests, computer upgrade program or as otherwise assigned. Perform desktop application installations, upgrades, and other support and maintenance activities. Provide operating and administration functions including user set up, configuration and management for systems and business applications. These responsibilities include: creation and termination of Network / Exchange, Office 365 user accounts managing the rights and permissions of network resources / email accounts,
creation and termination of user accounts for business applications, creation of group permissions and rights to file directories office service requests - hardware moves, setups and changes
Coordinate with key vendor contacts and IT resources on application and system issues. Communicate effectively with clients and other team members while gathering information to facilitate problem resolution. Ensure customer satisfaction, including taking ownership of an opened tickets and ensuring incidents are fully resolved. Create and maintain support documentation and document operational processes as related to the operations of IT support team. Deliver exceptional customer service skills with the passion to go above and beyond, exceeding client expectat

Qualifications:

College Diploma with an IT specialty. Professional certifications such as the Help Desk Institute Customer Support Specialist (CSS) , Help Desk Analyst (HDA) , ITIL, A+ certificate, etc.


Working in a fast-paced IT environment provide Tier I/II/III contact and incident resolution to customers with hardware, software, and application problems. Understanding of Incident and Change Management processes Understanding of Infrastructure, Business Applications, and Help Desk technology Intermediate knowledge of Windows 10, Office 365, Active Directory and related user management tasks Knowledge of telephony VoIP systems, configuration and support Working in an environment requiring constant and clear oral and written communication Working in a team environment and experience working cohesively with related IT teams Experience in a 24/7 Mission Critical Network Environment, On-Call and after hours work required. Attempt to resolve as many incidents during the first call or at Tier I, Tier II Document incident resolution and status in incident database tools (i.e. Sysaid IT). Install system wide software and assist with fine-tuning system performance. Strong written and verbal communication skills Passion for customer support. Strong people skills and a talent for problem solving. Ability to travel

Closing Date: December 2, 2025