Job Description

Launch projects that make a difference to our customers
Join our team and what we'll accomplish together
Join a TELUS team that is transforming the way Radio Access Network (RAN) performance is monitored and optimized. We're on a transformative journey, leveraging leading-edge wireless technologies, automation, and AI to launch projects that will make a real difference to our customers and create unique, exceptional experiences
The RAN Optimization team combines RF skillsets with deep RAN domain expertise in LTE & 5G technologies, integrated with data science, advanced analytics, automation, and AI acumen.
You will design, develop, and implement strategies that maximize the Radio Access Network's performance and deliver outstanding customer experiences. Together, we will solve complex network problems by translating technical Key Performance Indicators(KPIs) into customer-centric insights and business outcomes that drive growth and keep TELUS ahead of the competition
What you'll do

• Support the launch of TELUS's latest wireless technology innovations, including Open RAN, from a performance management perspective
• Analyze the impact of network upgrades on performance
• Optimize network KPIs to meet targets, understand customer experience by identifying trends, and troubleshoot issues to ensure an exceptional customer experience
• Lead monitoring and optimization efforts for special events (sport games, concerts) to guarantee robust network performance during periods of high demand
• Integrate new End to End customer-centric metrics by leveraging additional datasets (crowdsource, Netscout, Applogic, etc.) to pinpoint customer optimization opportunities
• Translate technical network improvement metrics into tangible business impacts, focusing on service and customer perspectives
• Drive automation initiatives to boost operational efficiencies and scale optimization efforts
• Champion the adoption of AI/ML techniques to predict, prevent, and resolve network performance issues

What you bring

• 7+ years of experience in RAN performance engineering and optimization with Telco operators or vendors.
• In-depth understanding of RAN systems, including 5G SA, NSA, and LTE as well as emerging technologies such as Network Slicing and Voice over new radio (VoNR)
• Strong troubleshooting capabilities for identifying root causes of network performance issues.
• Proven analytical acumen with the ability to correlate complex datasets.
• Customer-focused mindset with a passion for RAN and Open RAN technologies.
• Experience in strategic thinking and a bias for action and driving change.
• Excellent communication skills with the ability to present technical concepts to both technical and non-technical stakeholders.
• Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.

Great-to-haves

• Google Cloud Platform knowledge.
• Familiarity with data science, machine learning and AI techniques, particularly anomaly detection models.
• Experience with crowdsourced data platforms, Netscout, Applogic, or similar network analytics tools.

Location: Any major Canadian city
#LI-Hybrid
Salary Range: $103,000-$155,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Technology Solutions
We're into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.
We are honoured to be recognized
5G
TELUS's fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications
6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.
1
Million active users logging into My TELUS per month (consumer mobility).
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Skills Required