Job Description

Join the Monarch Dentistry Team in Hamilton!

We're looking for passionate, reliable, and organized

Team Members

to join our Hamilton location. If you're a strong multi-tasker who thrives in a team environment and takes pride in delivering excellent care to patients, we want to hear from you!

What You'll Do

Front Desk Duties

: Greet patients and team members as the first point of contact.

Appointment Scheduling

: Coordinate patient bookings efficiently, minimizing gaps to optimize our dentists' time.

Team Scheduling

: Manage staff schedules, clock-ins, vacation coverage, and ensure timely appointment completion. Submit weekly/monthly reports to the dentist.

Patient Care

: Build strong patient relationships, handle concerns, and resolve escalated issues professionally.

Office Admin

: Handle office supplies, deliveries, petty cash, and general coordination.

Finance Management

: Oversee accounts payable/receivable, dental fee collections, payment plans, and generate reports.

Insurance Support

: Submit claims, predeterminations, and follow-ups with insurance companies.

Clinic Efficiency

: Monitor staff shifts, vacation time, and identify ways to improve scheduling and reduce operational costs.

Qualifications and Requirements

Experienced dental office administrator or treatment coordinator. Skilled in scheduling and managing appointments efficiently. Previous experience in team supervision or managerial roles. Knowledgeable in maintaining patient privacy standards. Flexible and available to work evenings or weekends. Prior dental assisting experience (preferred but not required). Highly organized, punctual, and dependable. Excellent communication and interpersonal skills. Familiar with dental software (e.g., Dentrix is a plus). Arabic speaking is an asset.

What We Offer

Permanent, stable employment Competitive wages Opportunity to work at multiple locations Supportive and collaborative team environment Ongoing training and growth Flexible and convenient working schedules

Monarch Dentistry is an equal opportunity employer.

We are proud to support a diverse and inclusive workplace that reflects the communities we serve.

Job Types: Full-time, Permanent

Benefits:

Dental care On-site parking
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Evening shift Monday to Friday Weekends as needed
Experience:

Dental receptionist: 3 years (required) Abel dent: 3 years (required)
Language:

Arabic (required)
Work Location: In person