Job Description

Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.


Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.


We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.


As a Customer Success Manager at Sphera, you are a trusted advisor and strategic partner to our supply chain clients. You ensure that customers realize measurable value from our supply chain SaaS solutions across their lifecycle--from onboarding and adoption to renewal and expansion. You are the voice of the customer internally and a catalyst for long-term success externally.

Key Responsibilities

Customer Onboarding & Relationship Management

Guide new customers through implementation, ensuring a smooth onboarding experience and establishing long-term strategic relationships.

Advisory & Technical Enablement

Act as a trusted advisor by sharing best practices, technical insights, and solution optimization strategies tailored to customer goals.

Adoption & Retention

Drive product adoption and retention through proactive engagement, training, and value conversations.

Upsell & Expansion Support

Collaborate with Account Management to identify upsell opportunities and support commercial growth within your portfolio.

Customer Advocacy & Feedback Loop

Represent customer needs in internal product development, escalate issues when needed, and facilitate feedback channels to improve our offerings.

Training & Enablement

Conduct user trainings, workshops, and Q&A sessions to excite and empower key contacts and decision-makers.

Cross-Functional Collaboration

Work closely with Sales, Services, Product, and Customer Care teams to ensure a seamless customer experience across all touchpoints.

Requirements

Proven experience in customer success, supply chain or procurement consulting, or software implementation. Strong project management skills with a proactive, organized, and solution-oriented mindset. Ability to understand and translate customer needs into actionable strategies. Excellent communication and presentation skills; able to generate enthusiasm and convey value. Entrepreneurial mindset with a passion for customer engagement. Fluency in English; German is a plus

Pay:

$106,000.00 - $158,000.00 + Eligible for Variable Compensation Plan
Commensurate with relevant qualifications and experience

Benefits:

Medical, Dental, and Vision Insurance Health Savings Account Flexible Spending Account 401(k) Retirement Plan with Company Match Life and Disability Insurance Critical Illness Insurance Accident Insurance Hospital Indemnity Insurance Paid Time Off and Holidays Flexible Working Schedule

Sphera is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, marital status, or any other legally protected status.


If you require a reasonable accommodation for a disability during the application or recruiting process, please email us at accommodations@sphera.com to make your request. To help us best respond, please include your name and the position you are applying for in your message.


This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.