Job Description

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we\xe2\x80\x99re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we\xe2\x80\x99re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it\xe2\x80\x99s a great place to work. We\xe2\x80\x99re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

At Shoppers Drug Mart, we\xe2\x80\x99re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we\xe2\x80\x99re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it\xe2\x80\x99s a great place to work. We\xe2\x80\x99re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Chez Shoppers Drug Mart/Pharmaprix, nous innovons en mati\xc3\xa8re de sant\xc3\xa9 et de bien-\xc3\xaatre au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fid\xc3\xa9lisation des plus appr\xc3\xa9ci\xc3\xa9s, nous prenons soin de nos clients et les soutenons gr\xc3\xa2ce \xc3\xa0 des nouvelles approches tous les jours. Avec plus de 1 300 magasins d\xc3\xa9tenus et exploit\xc3\xa9s localement d\xe2\x80\x99un oc\xc3\xa9an \xc3\xa0 l\xe2\x80\x99autre, le r\xc3\xa9seau de Shoppers Drug Mart/Pharmaprix est un milieu de travail et de magasinage formidable. Nous sommes d\xc3\xa9termin\xc3\xa9s \xc3\xa0 b\xc3\xa2tir une \xc3\xa9quipe talentueuse pr\xc3\xb4nant la collaboration, la g\xc3\xa9n\xc3\xa9rosit\xc3\xa9 et l\'inclusion. Joignez-vous \xc3\xa0 notre \xc3\xa9quipe et contribuez \xc3\xa0 cr\xc3\xa9er un avenir sain pour votre carri\xc3\xa8re et pour tous les Canadiens.

Shoppers Drug Mart Specialty Health Network supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, providing physicians with resources to manage their patients, facilitating reimbursement, and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.

We are hiring a Specialist, Retail Specialty Support

Reporting to the Supervisor, Retail Specialty Support, you will be responsible for ensuring support calls and emails through the Retail Specialty Support Programs are managed effectively and timely on a day-to-day basis. You must be able to work effectively, with short lead times and changing customer demands. As the position deals with highly sensitive information, you are expected to act in a diplomatic professional manner, and maintain patient confidentiality, as per Shoppers Drug Mart policy and legal requirements.

Duties:

• Work closely with Pharmacy team members and manufacturer programs provide Retail Pharmacy Support
• Offer support to Shoppers Drug Mart/Pharmaprix relating to patient self-injection training at a Specialty Centre of Excellence location
• Coordinate with external partners to effectively facilitate the dispensing of prescriptions at all retail pharmacies.
• Provide retail support to all pharmacy staff for procurement, reimbursement and processing of claims related to specialty medications.
• Flexibility to work rotating shifts between the hours of 8AM to 8PM (EST)
• Remote position

What You\'ll Need:

• College or University degree

• Bilingual (French & English) is an asset

• Experience in the pharmacy, healthcare, or reimbursement industry (2 to 3 years minimum)

• A team player with the desire to provide superior customer care and store support

• Excellent communication skills, verbal and written

• Strong computer skills in a Windows environment using MS Office (Excel, Word, Outlook)

• Pharmacy Assistant or Technician with Assyst Rx, HealthWATCH, New HealthWATCH, and/or Kroll experience is an asset

• Experience with a Customer Relationship Management tool, such as Siebel is an asset

Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU. Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct \xe2\x80\x93 it reinforces what our customers and stakeholders expect of us.

Pourquoi travailler chez Shoppers Drug Mart? En agissant \xc3\xa0 titre de consultant qui soutient les clients internes et les pharmaciens-propri\xc3\xa9taires affili\xc3\xa9s, vous acquerrez une exp\xc3\xa9rience unique au secteur du commerce du d\xc3\xa9tail tout en travaillant pour une marque nationale prim\xc3\xa9e. Vous b\xc3\xa9n\xc3\xa9ficierez du Programme d\xe2\x80\x99achat des employ\xc3\xa9s, d\xe2\x80\x99une r\xc3\xa9mun\xc3\xa9ration concurrentielle et de possibilit\xc3\xa9s d\xe2\x80\x99apprentissage en ligne par l\xe2\x80\x99interm\xc3\xa9diaire de SDMU. Prenez en main votre emploi et trouvez d\xe2\x80\x99autres fa\xc3\xa7ons de vous soucier de votre travail, de vos coll\xc3\xa8gues, des clients et des membres de la collectivit\xc3\xa9.

En outre, nous croyons que la conformit\xc3\xa9 aux lois consiste \xc3\xa0 faire ce qu\'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Number of Openings:

2

Shoppers Drug Mart Inc. recognizes Canada\'s diversity as a source of national pride and strength. We have made it a priority to reflect our nation\xe2\x80\x99s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

Shoppers Drug Mart/Pharmaprix consid\xc3\xa8re que la diversit\xc3\xa9 culturelle du Canada est une source de fiert\xc3\xa9 nationale et un symbole de force. Nous nous sommes donn\xc3\xa9 comme priorit\xc3\xa9 de refl\xc3\xa9ter la diversit\xc3\xa9 croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d\xe2\x80\x99entreprise. Des accommodements sont disponibles sur demande pour les postulants et coll\xc3\xa8gues atteints d\xe2\x80\x99un handicap.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You\xe2\x80\x99ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type: Full time

Type of Role: Regular

Shoppers Drug Mart Inc. recognizes Canada\'s diversity as a source of national pride and strength. We have made it a priority to reflect our nation\xe2\x80\x99s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct \xe2\x80\x93 it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Shoppers Drug Mart