Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid



Are you looking for unlimited opportunities to develop and succeed? Do you want to work with an engaged team with opportunities for growth and development, have an appetite for risk and control work that makes a difference in protecting our Bank and our customers?

If you answered yes, then this might be the role for you!

We\xe2\x80\x99re looking for a Senior Controls Analyst to join our Business Services and Development team at Manulife Bank. In this role, you will partner with key stakeholders including Compliance, Risk Management, IT, Audit, and Operations. You will directly support Operations leaders during internal and external audits including business process and key control walkthroughs, evidence gathering, assisting with responses to audit findings and recommendations, all within expected timeframes. You will also liaise and directly support Operations on issue management, corrective action plans and governance and conduct key control testing. This position is focused on audit support and risk prevention and detection through enhancing existing controls and procedures or creating new ones to support risk migration throughout Operations.

At Manulife Bank, we believe banking products are an integral part of every Canadian\'s financial plan. As one of Canada\'s youngest banks, we are growing at an unprecedented rate and need people with the skills, energy, and drive to maintain our position. We offer competitive compensation and a supportive work environment with flexible hours.

What will I be doing?

Your responsibilities would include:

• Providing \xe2\x80\x9cFirst Line of Defense (1b)\xe2\x80\x9d oversight by objectively identifying and implementing key controls for Operations as well as measuring, monitoring, and reporting on those controls across Operations
• Overseeing the implementation of Operations internal control process improvements based on audit findings or operational risk recommendations
• Performing periodic tests of existing controls to determine their effectiveness and making recommendation for process changes to enhance controls, or to develop new controls to close control gaps and/or operational risk
• Working with Operational teams to implement/evaluate controls and recommend new controls where gaps have been identified, or when a new initiative or business process is introduced
• Supporting Operations Leaders to review and respond to internal and external Audit requests, facilitate providing evidence, assisting with responses to findings and recommendations, and ensuring audit points and corrective action plans are closed within the expected timeframe
• Facilitating closure of Operations Corrective Action Plans (CAPs), partnering with business stakeholders to provide satisfactory evidence to effectively close CAPs prior to due dates, with no recurrence of previously closed issues. Providing support to Operations teams in their management of risks with the purpose of improving operational risks controls
• Building and maintaining relationships with key stakeholders including Compliance, Operational Risk Management, and internal and external Audit teams to support identification of issues and action plans to remediate control gaps
• Assisting with Risk Control Self-Assessment (RCSA) reviews for business teams across Manulife Bank, reviewing the adequacy of controls to determine if additional actions are required.
• Assisting with annual FATCA/CRS filings, compliance and audit attestations, records retention, access reviews, and AML requirements
• Managing ad hoc initiatives related to controls and governance within target dates

Qualifications

Am I right for the job?

• You have a deep understanding of how operations teams and processes function at a Bank or similar Financial Institution
• The risk and controls profession isn\xe2\x80\x99t new to you. You\xe2\x80\x99ve spent a minimum of 5 years or more growing your knowledge, skills and experience in this line of work and you have a clear track record of success in supporting or leading the implementation of internal control process improvements or initiatives.
• You understand the \xe2\x80\x9c3 lines of defense\xe2\x80\x9d and your role within them
• You have a strong understanding of controls frameworks and risk management practices, including those defined by OSFI and Basel III regulations.
• You are familiar with audit and corrective action plan processes and have a Financial Services/Banking background.
• You never lose sight of the customer - their needs and their experience in doing business with us. You put the customer at the centre of everything you do.
• You have solid operational knowledge of Banking products and processes and the types of technology solutions that allow a Business to manage them.
• You don\xe2\x80\x99t like to stand by when you notice that there\xe2\x80\x99s something that could work better. You are accountable, you own it, you find solutions and do something about it!
• You have project management and analytical skills and can work with teams to critically analyze issues, lead with expertise, resolve problems and drive to implement solutions
• You are a strategic thinker with the ability to think conceptually beyond day-to-day business realities and to effectively consider downstream impacts.
• You learn FAST. You pick up new ideas, concepts, technologies, and tools easily. You are comfortable with MS Office applications and tools including Excel, Word, Access, and PowerBI.
• You have an approachable style and great communication skills that makes people want to work with you
• You \xe2\x80\x9cgo with the flow\xe2\x80\x9d and can adapt to change; you like to work in a fast paced environment.
• You successfully manage competing priorities like a champion.
• You maintain your composure and best-self during challenging times or challenging interactions.
• You have a university degree in Finance, Accounting, Business Administration and/or equivalent experience in a Controls environment within the Canadian Banking industry.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as \xe2\x80\x98MFC\xe2\x80\x99 on the Toronto, New York, and the Philippine stock exchanges, and under \xe2\x80\x98945\xe2\x80\x99 in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location Waterloo, Ontario

Salary range is expected to be between $68,775.00 CAD - $114,625.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife