Job Description

Location:
Vancouver, BC, CA, V6B 0M3 Vancouver, BC, CA Toronto, ON, CA Ottawa, ON, CA Calgary, AB, CA
Req ID: 49150
Jobs by Category: Digital
Job Function: Marketing
Status: Full Time
Schedule: Regular

Description

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Join the Digital Sales & Marketing team at TELUS, where we're on a mission to reimagine omnichannel experiences and make digital the channel of choice. We're focused on creating seamless, personalized, and intuitive experiences that drive digital engagement, e-commerce growth, and conversion improvement. Through our customer-centric approach, we aim to optimize investment and improve our customer's ability to seamlessly interact across all of our touchpoints. As part of the Consumer Marketing & Channels organization, our team is guided by a vision to drive market leadership and unlock the potential in our communities, customers, and team members. If you're passionate about digital innovation and customer experience, we'd love to have you join our team! This is a full-time permanent position.

Here's the impact you'll make and what we'll accomplish together

The Senior Content Operations Manager is the operational hub of the TELUS Ecommerce production & creative process. In this role you'll own intake and capacity planning, calendar governance, stakeholder management, and adherence to agreed processes and timelines for our design and production teams for TELUS.com and related platforms. You will ensure work flows through the team efficiently, consistently, and on time.

Here's how

Own intake, triage and routing for production requests via JIRA or other systems.
Lead capacity planning across creative, content managers and QA teams based on campaign and initiative calendars.

Govern and communicate the centralized calendar for web/app updates and deployments. Hosts Stand Ups, Intakes,
Project Kick Offs and Departmental Performance Reviews.
Evolve production tools, intake processes, templates, ceremonies, capacity planning tools and documentation across
Ecommerce to improve operational efficiency.

Ensure documentation, ticket templates, and workflows are standardized and followed.

Act as the first line of contact for stakeholder planning meetings (e.g., Digital Sales, Lifecycle, Growth).

Participate in standups, sprint planning, and retros to stay aligned with product and delivery teams

Leverage analytics and performance dashboards to manage capacity and identify optimizations.

Qualifications

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You're the missing piece of the puzzle

5+ years in digital project, content management or operations management.

Excellent stakeholder communication and multitasking ability.

Familiarity with Agile project workflows, JIRA, and content operations.

Proven experience working with enterprise-level content management systems (e.g., Contentful, Adobe Experience Manager)

Detail-oriented and highly organized with strong project management skills

Knowledge of SEO, accessibility (WCAG 2.0 AA), and digital content best practices

Comfortable working in a fast-paced, agile environment with cross-functional teams

What you bring

Share our passion for all things digital

Thrive in an agile, lean, and fast-paced environment

See things from the customer's point of view

Are curious, collaborative, and constantly learning

Embrace diversity and value new ideas

Use data to inform content decisions and measure impact


Salary Range: $97,000-$145,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:


Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually or a combination of both Generous company matched pension and share purchase programs Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more ...

A bit about us

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We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.


You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.


Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.