Job Description

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you\'re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We\'re proud to be Canada\'s leading provider of broadband network and communication services for businesses and governments.

As part of the Service Transformation team, the Senior Consultant, Service Transition, will play a key role in leading the delivery of IT and operational deliverables on complex projects with our Bell Business Markets clients.

The Senior Consultant will leverage the operational solution scope of work as prepared by the teams during contract negotiations to guide and refine the implementation strategy. The Senior Consultant will be responsible in ensuring that all internal and external operational requirements are taken into account during final solution development and its delivery.

The Senior Consultant will work closely with the business analysts and experts that represent the different business units impacted by the projects, as well as with the project management team to prioritize the deliverables and their statuses.

The Senior Consultant will be called upon to work with different teams on projects, including experts, executives and clients and as such will need to be able to adapt the communication strategies accordingly.

Roles and Responsibilites

• Establish and validate the technical and operation requirements for each assigned project, including modifications to corporate systems, new reports, customer experience and IT solutions
• Collaborate with the business units to confirm their deliverables, their sequencing and timeframe, alongside the project management team
• Participate in the various working sessions that may include the participation of external clients
• Follow the delivery of the IT and operational deliverables and facilitate the resolution of roadblocks
• Integrate and document cross-business unit processes
• Contribute in the creation and execution of test plans as required
• Contribute to change management activities during the project transfer to operational teams

Critical Qualifications/Competencies

• Bachelor\'s degree Engineering, Computer Science or equivalent experience
• 5 years\' experience developing/maintaining Business/Domain Architecture; experience in analysis or strategic planning of activities
• A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance
• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
• Knowledge and experience in domains such as service provisioning, customer service, service assurance, workforce management, change management, billing, reporting, process automation, monitoring tools, service levels and security
• The ability to act as liaison conveying information needs of the business to IT and data constraints to the business; applies equal conveyance regarding business strategy and IT strategy, business processes and work flow automation, business initiatives and IT initiatives, and benefit realization and service delivery
• Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus
• Strong leadership abilities
• Knowledge and certifications on TM Forum (eTom), ITIL and/or TOGAF is an asset

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Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal || Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : New Brunswick : Moncton || Canada : Nova Scotia : Halifax || Canada : Ontario : Don Mills || Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Dorval || Canada : Quebec : Verdun
Work Arrangement: Hybrid
Application Deadline: 05/29/2023

For work arrangements that are \'Hybrid\', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don\'t just accept difference - we celebrate it. We\'re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at .

Created: Canada, QC, Montreal

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