Job Description

Who We Are

Roughley Insurance Brokers Ltd. was founded in 1945 and has been a trusted part of the Durham Region community for over 80 years. With offices in Oshawa, Bowmanville, and Port Perry, we're a growing, forward-thinking brokerage that values personal connections, exceptional service, and a client-first approach.



As a proudly independent, family-owned brokerage, Roughley combines small-firm relationships with big-broker capabilities. We're well established and respected among our insurer partners -- and we're expanding our commercial team to support continued growth.



The future of insurance is exciting, and we're looking for a motivated professional who wants to be part of shaping it with us.



The Opportunity

We're adding a Senior Commercial Account Manager to my growing team -- a key, client-facing role supporting our producers in managing and growing a diverse portfolio of commercial clients.

This is an opportunity to work directly with underwriters, help influence the direction of the brokerage, and contribute to the success of a respected and expanding firm. You'll be looking after 2 producer's clients (including me), and working closely with our commercial department.



You'll be hands-on -- preparing pre-renewal packages, coordinating client updates with producers, and managing full renewal cycles from marketing to client communication. It's the perfect fit for someone who enjoys building relationships, finding solutions, and working in a collaborative yet autonomous environment.



What You'll Do - Client Service & Policy Management

Manage all aspects of the client service cycle, from onboarding to renewal. Prepare pre-renewal packages for producers to review with clients. Gather updated underwriting information and help "tee up" producers for renewal meetings. Handle renewals independently, including marketing, coverage review, quoting, and client communication. Negotiate terms and pricing with underwriters while maintaining strong insurer relationships. Counsel clients regarding claims, coverage, and risk mitigation strategies. Identify opportunities to improve protection and recommend coverage enhancements.

Team Collaboration & Brokerage Support

Support producers in servicing accounts. Collaborate on process improvement and modernization initiatives. Provide backup for team members and ensure consistent, high-quality client service.

What We're Looking For

RIBO license in good standing (required) 3-5 years of commercial insurance experience in a brokerage setting CAIB, CIP, or equivalent designation considered an asset Experience with construction, engineering, real estate, or manufacturing accounts an asset Experience with delegated authority (Lloyd's) an asset Strong communication, relationship management, and problem-solving skills Self-starter who takes initiative and follows through independently Team player who values collaboration and shared success Ability to manage multiple client priorities and deadlines effectively Confident using Applied Epic or comparable systems Professional, proactive, and committed to continuous improvement

Why Join Roughley?

Opportunity to work directly with insurers, underwriters, and producers at the front line of client service Career progression within a growing, independent brokerage Mentorship from experienced commercial brokers and management Support for professional education and development

Competitive Compensation

Salary commensurate with experience Performance-based bonus Friends & Family commissions paid on both new business and renewals

Work Environment

In-person position based in our Oshawa office Monday to Friday, 9:00 AM - 4:30 PM schedule

Comprehensive Benefits

Health benefits Minimum three weeks' vacation plus paid wellness time Annual wellness bursary Birthday off and paid volunteer day Supportive, collaborative workplace culture that values initiative and professional growth

Join Us

If you're ready to bring your experience, ideas, and drive to a brokerage that's expanding while staying true to its values, we'd love to hear from you.

* Join Roughley -- where independence, relationships, and expertise come together to shape the future of insurance.