Job Description

WHO WE ARE:
Eden Park Inc. ("EdenPark") is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. EdenPark is a wholly owned subsidiary of Fairstone Financial Inc., which is a subsidiary of Fairstone Bank of Canada ("Fairstone Bank"). Learn more at EdenParkCanada.com.
Come join Fairstone Financial as a Senior Collections Representative.
Be part of Canada's leading provider of responsible lending solutions to serve Canadians.
At Fairstone we invest in our teams. We offer a broad training program where you will be supported with professional development and encouraged to further build an exciting career with us!
What you will do:

• Provide excellent service while ensuring exceptional results in the collection of financial loans.
• Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers.
• Use company specific policies and procedures to maintain and coordinate firm payment recovery.
• Assess and mitigate risk by referring accounts for further action.
• Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and/or amounts and dates agreed upon.
• Achieve individual collection targets to meet Department and Company-wide goals.
• Complete other collection responsibilities, as assigned.
• Expected salary range is $23.00 - $25.60 per hour
• This posting is for an existing vacancy within our organization
• Artificial intelligence may be used in parts of the recruitment process

Must haves!

• You possess excellent verbal and written communication skills.

• You are tech savvy and know your way through Microsoft Office Suite and Outlook.
• The role will involve using English approximately 40% of the time, primarily for internal communication, documentation, reporting, and coordination with other departments across Canada.

Working condition

• You have flexible availability to work. Working hours can range anywhere between 9 AM to 9 PM EST Monday to Friday (rotating shifts : 8:30am-5:00pm, 9:30am-6:00pm, 12:30-9:00pm)
• You are available to work alternating Saturday shift (2 Saturdays a month)
• Schedules are completed a month in advance and shifts are rotating

Learn more:
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If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Time Type: Full time
Job Type: Permanent

Skills Required