Senior Cloud Operations Specialist
GAME ON - OLG needs you
We've said GAME ON, and we mean it - OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based casino channels. In our fiscal 2019-20 year alone, OLG delivered over $2.3 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.
We are ready to take this game to the next level and need a passionate Senior Cloud Operations Specialist to execute the day-to-day delivery of the Incident Support Desk focused on the investigation of Player issues, system issues, service provider issues and web front end incidents. The role provides exceptional customer service and experience by acting as the point of contact for users seeking assistance on issues related to the web front end application, system issues and service provider issues. The role investigates incidents, provides troubleshooting expertise and resolves or escalates issues as they arise in the OLG Cloud environment while working a shift work rotation.
YOUR ROLE IN THE GAME
Reporting to the Manager Cloud Operations Centre, Data Centre, you will be empowered to:
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