Job Description

Dalhousie Financial Services strives to provide the highest quality financial services and information to ensure the effective stewardship of University assets to the benefit of students and scholarly activities. Reporting to the Manager, Student Accounts, the Senior Clerk works closely with various university departments in a flexible, team environment. Student Accounts collects tuition, housing, and other university fees, and assists students in tuition and fee related inquires. As a front-line resource, this position provides assistance to students, staff, parents and third-party sponsors, while adhering to university policy. The Senior Clerk supports the University Cashier.
Key Responsibilities

• Acts as an information resource person for Student Accounts by telephone, e-mail and in person. Responds to various inquiries regarding tuition, fees, receipts, policies and procedures; advise appropriately.
• Analyzes complex student records in Banner\'s Student and Accounts Receivable modules.
• Receives, posts and balances various methods of payments (loans, scholarships, waivers, etc.).
• Reviews refund requests to determine eligibility in accordance with refund policies.
• Supports the University Cashier\'s desk, prepare bank deposit, post transactions in Banner.
• Assists with an outbound telephone campaign to contact doubtful accounts.

NoteThe successful applicant will be eligible for hybrid work (combination of in-person work on campus and remote work) as agreed by all parties based on operational requirements and university guidelines.
Required Qualifications

• Business Administration program with five years\' related work experience in an inquiries or document processing environment (or equivalent combination of training and experience).
• Proficiency in MS Office along with accuracy and attention to detail.
• Strong customer service, cash handling skills, with excellent communication (verbal and written), interpersonal and organizational skills.

Assets

• Experience with integrated administrative systems (e.g., Banner).
• Relevant experience in a post-secondary environment.

Job CompetenciesThe successful candidate is expected to demonstrate proficiency in Dalhousie\'s core competencies (https://www.dal.ca/dept/leaders.html), in particular:- Self-Awareness & Professionalism
- Integrity
- Knowledge & Thinking Skills
- Communication
- Service
Additional InformationDalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.
Application ConsiderationBargaining unit employees (NSGEU local 77) are given priority consideration and will be notified on the status of their application following assessment. All other applications will be considered when there is no qualified candidate from the bargaining unit.We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or Human Resources.
Diversity StatementDalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi\'kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please visitPosting Detail InformationNumber of Vacancies 1
Open Date 08/15/2024
Close Date 08/22/2024
Open Until Filled No
Special Instructions to Applicant
Quick Link for Direct Access to PostingSupplemental QuestionsRequired fields are indicated with an asterisk (*).Documents Needed to ApplyRequired Documents * R\xc3\xa9sum\xc3\xa9 / Curriculum Vitae (CV)
Optional Documents * Cover Letter

Dalhousie University