Job Description

• Job ID: 33670
• Job Category: Operations & Maintenance
• Division & Section: Corporate Real Estate Management, Business Management
• Work Location: Metro Hall, 55 John Street, Toronto
• Job Type & Duration: Temporary (12 Months), Full-Time
• Salary: $101,900.00 -$131,222.00
• Shift Information: Monday- Friday 35 hours/week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 15-Sep-2023 to 06-Oct-2023

Major Responsibilities:

As a member of the Business Process Solutions team the Senior Business and Systems Analyst leads Continuous Improvement (CI) initiatives, provides senior level business process and systems expertise and manages project teams to implement improvements to help business units within the Corporate Real Estate Management Division to realize efficiencies and cost savings.

• Leads continuous improvement initiatives from concept through to implementation and benefits realization.
• Documents and analyzes business processes and requirements, input costs and output levels and conduct workflow analysis and business process modelling.
• Develops options for procedures, business process reviews, management practices, and recommends changes to support management functions and improves efficiency and effectiveness of service delivery.
• Prepare documentation including requirements definitions, cost estimations, environmental scans, process models and technology roadmaps in support of all stages (Concept, Definition, Planning, Execution) of a project or initiative.
• Along with key stakeholders, develops and documents standard operating policies and procedures and develops appropriate training programs
• Hires, supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Identify, analyze, rationalize and optimize business processes, input and output at a detailed level by interviewing, documenting and facilitating business process review/re-engineering sessions.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Prepares budget submissions and monitors expenditures budget submission ensuring that expenditures are controlled and maintained within approved budget limitations.
• Conduct analyses to measure the effectiveness of technology solutions and service delivery methods and processes.
• Evaluates and makes recommendations on alternative methods of delivering information and technology solutions.
• Design or modify business processes in accordance with the Business Process Model and Notation (BPMN) standard.
• Design or modify information technology solutions for administering the delivery of service and tracking the cost and effectiveness of service delivery.
• Prepare reports to management supporting recommendations on changes in technology solutions, business methods and business processes including appropriate staffing levels and resource allocation.

Key Qualifications: * Post-secondary graduate in business, engineering, computer science or other related discipline or an equivalent combination of education and experience.

• Considerable experience in analyzing and implementing organizational design, business process modelling, business requirements elicitation and management, business systems, strategic plans, and management structure development
• Considerable experience leading continuous improvement projects from concept to implementation focussing on finance and administration organizations and processes (i.e. purchasing, accounting, invoice processing, timesheets, HR, IDC/IDR).
• Certification and/or experience applying Lean Six Sigma or other methodologies for continuous improvement projects.
• Experience in using a variety of software packages including MS Office (e.g., Word, Excel, Power Point), process design software (e.g. Rational Modeler, Visio), business requirements management and quality assurance tools (e.g., Blueprint, HP QC) and project management software (e.g., MS Project).
• Certified Business Analysis Professional (CBAP) certification would be an asset.
• Knowledge and experience of SAP FI, CO, HR, PY, MM, PM, RE data and processes would be an asset.
• Superior analytical, interpersonal, problem-solving, conflict resolution and problem solving skills.
• Excellent oral and written communication skills
• Ability to prepare, organize and present project documentation (e.g. business case, feasibility study, project plans, presentations etc.).
• Extensive analytical conflict resolution and problem solving skills.
• Ability to identify risks by thoroughly assessing implications of proposed solutions.
• Knowledge of RFQ, RFP and RFI processes.
• Demonstrated ability to work with minimum supervision.
• Strong organization skills with the ability to handle multiple tasks and projects concurrently and meet deadlines.
• Knowledge of legislation, city policies, city collective agreements and accounting practices related to Corporate Real Estate Services would be an asset.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City\'s commitment to .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. . Learn more about the City\'s .

City of Toronto