Job Description

Senior Business Analyst

BC Emergency Health Services

Saanichton, BC



In accordance with the Mission, Vision and Values, and strategic directions of BC Emergency Health Services, patient safety is a priority and a responsibility shared by everyone at BC Emergency Health Services, and as such, the requirement to continuously improve quality and safety is inherent in all patient and employee safety aspects of this position.



The Senior Business Analyst is responsible to lead and manage systems services projects within the BC Emergency Health Services that are provincial in nature. The Senior Business Analyst manages systems services projects including the development and implementation of strategic systems plans and ensures that the operational, development and technical support provided to the clients are in accordance with signed Service Level Agreements [SLA's]. Projects are initiated and managed through all phases- feasibility study, business design, system design, development, testing and implementation of large and complex projects.

What you'll do

Manages the provision of systems services to clients: + manages the provision of services to clients by Information Management and/or external organizations to ensure that they meet those specified in Service Level Agreements. Act as advocate for the clients in resolving problems or with regard to Information Management directions to meet client business requirements.
+ manages and participates in the preparation of feasibility studies, requirements analysis and business design documents including the evaluating of requirements.
+ participates in the budget development process and assignment of priorities to meet changing business requirements.
+ prepares contract specifications for development/special projects; negotiate and administer contracts.
+ manages and monitors work performed under contract to ensure that deliverables meet the requirements.
+ provides coordination and liaison with external users of systems such as Telus, Health Authorities and other healthcare sector agencies, policy, fire and first responder agencies, and regional 911 systems throughout the Province.
+ develops Service Level Agreements and business plans for BCEHS and external clients.
+ assesses alternatives and determines requirements to meet client short and long term business objectives.
+ ensures that the implemented solution meets the business requirements.
+ participates in the preparation of client annual operating and long term strategic plans.
Acts as Internal Information Systems expert and consultant to ensure that the client is using Information Management/Information Technology [IM/IT] in the most effective way; + provides leadership in the identification of innovative and cost effective uses of IM/IT.
+ influences client management and staff to accept changes and manage the business impact.
+ communicates (verbally and written) and markets business solutions to client and BCEHS management, staff and relevant outside organizations
Manages strategic business and technical infrastructure projects including: + initiates projects including scope definition, resource acquisition, feasibility studies, and business case development.
+ selects, leads and directs staff performing business analysis, technical design, programming, testing and implementing into the production environment.
+ provides technical leadership to corporate management on alternatives and solutions, product evaluation, risk assessment and cost benefit analysis of existing and future information management and technical infrastructure.
+ prepares or provides input to Requests for Information/Proposal (RFI/RFP), evaluation processes and tools.
+ provides project management for information and technology initiatives, ensuring activities are identified and managed through all phases of the systems development life cycle.
+ understands the complex relationships between program areas, organizations.
+ facilitates working group sessions, promotes team cooperation, and solicits others input and expertise.
+ is accountable to the business sponsors and corporate management, to ensure the successful completion of the project, meeting stated objectives and ensuring quality of deliverables.
+ determines resource requirements, team member roles and responsibilities, allocate resources and monitor project schedule and milestones.
+ establishes priorities and reviews deliverables to ensure they meet design requirements and technical specifications.
+ conducts quality control, verification and validation, performance and post implementation reviews.
+ ensures that the operational, development and technical support provided to clients is in accordance with Service Level Agreements or contracts.
Performs business process re-engineering and analysis, tasks and prepares recommendations/changes to workflow and structures to ensure efficient and cost-effective business practices are in place throughout the BCEHS. + evaluates requirements and impact of corporate government or business partner projects and enhancements to existing systems, data or support structure.
+ collects, analyzes and documents business/information processes and identifies opportunities for improvement.
+ addresses client needs and seeks information about underlying issues.
+ uses analytical techniques to break apart complex problems into manageable parts to identify and document several solutions and recommendation.
+ clarifies complex data or situations and restates in a clearer manner to ensure common understanding by client and IM/IT.
+ analyses workflows and task relationships and re-engineers workflow to ensure the most timely and cost-effective practices are in place in meeting business objectives.
+ identifies those areas where process changes would be best suited to automation, and prepares cost-benefit analyses and risk analyses for management approval.
+ initiates automation projects in re-engineered units where warranted by process demands and cost benefit.
Performs an Application Analyst role: + uses Information Engineering principles and data, function and process models to conduct business area analyses, business system design, technical system design and construction of IM/IT solutions e.g. program/application interfaces within the BCEHS, as well as with external agencies (Health Authorities, Police, Fire, Telus, etc.) including data conversion routines.
+ identifies and co-ordinates security and quality control measures.
+ identifies risks, and manages mitigation, monitoring and responses.
+ develops business scenarios and associated test plans and participates in acceptance testing of new or changed business applications, packages, and technical infrastructure.
+ facilitates the change management process by providing expertise to units affected by automation by advising managers and their staff in accepting change and managing business impacts.
+ evaluates documentation and help screens to ensure fit to business requirements and application functionality
+ analyses operation problems by review of database design and analysis of data using SQL queries and various reporting/analytical tools.
+ develops recommendations for the transition of knowledge from the vendor/developer project trams to the IM/IT and client staff.
+ provides formal client training
+ develops and maintains programs to pass technology related knowledge to BCEHS staff providing direct service to end use clients.
Performs other duties as assigned.

What you bring

Qualifications
Graduation from a recognized degree or diploma program in Computer Science, four years' recent related experience or an equivalent combination of education, training and experience. Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility. Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change. Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BC Emergency Health Services contexts found in the foundational documents including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies
Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety. Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge
Ability to communicate effectively both verbally and in writing. Ability to deal with others effectively. Physical ability to carry out the duties of the position. Ability to write programs in a variety of programming languages. Ability to organize work. Ability to operate related equipment. Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers. Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees. Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles. Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources. Annual statutory holidays (13) with generous vacation entitlement and accruement. PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position). Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type:

Temporary, Full-Time (Until November 30, 2026)

Wage:

$50.48 / Hour

Location:

Block C 2261 Keating Cross Road, Saanichton, BC V8Z 7E1

Closing date:

Applications accepted until position is filled

Hours of Work:

0810-1700 (Monday to Friday)

Requisition #:

191254E

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Create equity - Be courageous.



Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services



PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.



One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'k?ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.



Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Metis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position,

you must apply online via your internal profile at

internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of

November 17, 2025

. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position.

Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the

Internal Jobs Help Desk at

internaljobshelpu@phsa.ca

.

Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. A Help Desk Representative will respond to your inquiry within 1-2 business days.