Job Description

Company Description

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG \xe2\x80\x93 one of the largest banks in the world with $2.8 trillion in assets \xe2\x80\x93 we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.

#LI-Hybrid



This is a unique opportunity to join a dynamic, fast-growing organization in a hugely successful fund administration organization. The successful applicant will join the Banking, Fund Financing, and Treasury Product Management team, focusing on high profile initiatives such as the continued program development of the MUFG Automated Payments System (MAPS) proprietary application. This individual will be responsible in supporting all items on the MAPS roadmap and specifically focus on the delivery of the following initiatives: SWIFT ISO20022 implementation, Appian Workflow Program (integration of MAPS workflow architecture), Yardi/Real Estate implementation/integration, elements of further FX platform integrations, Data modernization and decommission efforts, priority client projects that require close internal collaboration, and strategic Bank initiatives brought forth by the business and/or Product Development which require careful support and handling, as prioritized.

You will focus on collaborating with various stakeholders across the business to define requirements, manage the JIRA / Confluence paper trail for proper project management. You will also serve as a subject matter expert and partner to the various development teams and ensure projects are delivered according to stakeholder expectations.

The successful candidate must demonstrate experience in a strategic business analyst role:

• Proactively support tactical and strategic Banking initiatives, across a variety of operational and product disciplines
• Collaborate across stakeholder groups to generate and document business requirements for development and business implementation
• Drive creation and maintenance of requirements across functional testing teams to ensure completeness of scope, identification of defects, follow through to resolution, and appropriate support as the Banking product subject matter expert
• Ensure proper management of project deadlines
• Escalation and expectation management of delays to deliverables and milestones, with prompt communication of emerging risks and challenges
• Creation and maintenance of user training manuals and supporting product documentation
• Provide day to day end user product support
• Perform other product related duties as assigned

Qualifications

Education and Work Experience:

• BS/BA in business, economics, finance, accounting
• 5-6 + years\' experience in Business Analysis
• Performed a similar role in a similar industry with direct product experience focused on SWIFT payment messaging technology and/or support components
• Working knowledge or direct experience in Fund Administration, Cash Management, or back-office settlements is strong plus
• Ability to effectively communicate \xe2\x80\x93 excellent written and verbal communication skills
• Ability to work with a high level of precision in a fast-paced environment; multi-task with the ability to prioritize accordingly
• Experienced in defining and documenting detailed business requirements
• The ability to work well independently, as well as within a team framework
• Strong understanding of SWIFT and payment fundamentals
• Strong working proficiency in Confluence / JIRA
• MS Office skills, with emphasis on proficiency in MS Visio
• Good understanding of basic financial instruments \xe2\x80\x93 Equity, Fixed Income, Derivatives
• Motivated and enthusiastic
• Strong planning and implementation skills \xe2\x80\x93 very organized
• Business aware and goal-oriented
• Excellent analytical, problem solving and follow through skills

Additional Information

Client Focus

• Responds to staff and client needs and queries in a timely, approachable, and responsive way
• Understands key client requirements and expectations and is willing to be flexible and adaptable to support client needs
• Have a client-centric mentality to deliver an excellent client service, always offering reliable and consistent support
• Good communication skills and grace under pressure when dealing with queries
• Willingness to go above and beyond to meet client demands

Drive for Results

• Possess the initiative to prioritize requests and find ways to streamline workflow.
• A creative mind with an ability to make improvements.
• Ability to complete tasks on time and in a quality manner without much oversight.
• Be proactive in dealing with upcoming needs, taking the initiative to understand what actions need to be taken in ambiguous and constantly changing circumstances, without waiting for direct instruction
• Willingness to take on additional responsibilities as needs arise

Interpersonal Skills

• Ability to work collaboratively with global stakeholders, communicate effectively, and establish positive working relationships.
• Ability to train and mentor staff to support the establishment of high performing office management teams across locations - e.g., offer training and support to new office managers
• Strong oral, written, and communication skills and an ability to interact and communicate effectively with employees, vendors, and all levels of management.
• Ability to be firm when working to meet expectations and deliver on requirements, whilst also maintaining a diplomatic and tactful approach
• Respectful of others in all communications

Personal Capability

• Exceptional attention to detail with a high degree of accuracy
• Good organizational, analytical, and problem-solving skills with the ability to multitask
• Resourceful in getting tasks completed through multitasking and creative thinking skills
• Demonstrate a high level of discretion and handle matters sensitively and confidentially
• Ability to work well under pressure, showing resilience when faced with challenges
• Be highly dependable and ethical in all matters, always demonstrating integrity

MUFG Investor Services