Job Description

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• The Senior Business Analyst will be responsible for leading the elicitation, documentation, and analysis of business requirements and processes for digital health systems, with a specific focus on Salesforce platform implementation.
• This includes working with clinical and non-clinical stakeholders, facilitating workshops, and supporting training and testing initiatives.

• Document business and IT requirements, including business requirements, functional specifications, and user stories.
• Document high-level solution architecture recommendations.
• Develop workflow processes, activity diagrams, and standard operating procedures.
• Document operational frameworks for program delivery.
• Design and develop materials for stakeholder engagement and training sessions.
• Design and develop materials to support end-user/business testing (UAT).

• Bachelor's degree in Computer Science, Business Administration, or a related discipline (or equivalent combination of education and experience).
• Minimum 15 years' experience as a Senior Business Analyst responsible for business requirements elicitation and workshop facilitation.
• Minimum 8 years' experience gathering clinical and non-clinical requirements in the Digital Health/eHealth space within a Canadian jurisdiction.
• Minimum 5 years' experience working as a Senior Business Analyst on Salesforce platform projects.

• Minimum 5 years' experience as a lead Senior Business Analyst in the Digital Health/eHealth sector in a Canadian jurisdiction.
• Minimum 5 years' experience leading sessions with clinical and non-clinical stakeholders to gather and clarify business requirements.
• Minimum 5 years' experience documenting workflows for clinical and non-clinical stakeholders to support process standardization and efficiency.
• Minimum 10 years' experience documenting business processes, gap analyses, and standard operating procedures.
• Minimum 5 years' experience creating training guides and tools and supporting end-user training.
• Minimum 5 years' familiarity with case management systems and processes related to intake and case handling.
• Minimum 5 years' experience implementing Salesforce Health Cloud solutions.
• Familiarity with data confidentiality and client privacy requirements under New Brunswick's Personal Health Information Protection Act (PHIPA).