Job Description

We are looking for a Senior Billing Administrator.

The Senior Administrator is responsible for training, process documentation and providing technical support for the multiple functions performed in the Payment Administration\xe2\x80\x99s day to day operations. The successful candidate will be responsible for downloading, formatting and distributing various reports and providing support to leaders and the entire Payment Administration Department.

What you will do

• Provide training to the department and support and mentor new employees.
• Create and maintain process documentation for use in training.
• Collaborate with the Support Team and Leaders to assess and develop training solutions and plans.
• Download and prepare reports using Microsoft Excel.
• Participate in process review meetings and provide input, make recommendations and update process documentation as required.
• Provide technical support to the Group Offices, Group Underwriting and other group areas, as required
• Handle daily inquiries from Clients, Group Sales Office and other Canada Life departments
• Handle various department inboxes and assign work as required.
• Assist with handling of arrears.
• Setup new groups, handle terminations and process Accounting method switches.
• Review and proof policy year-end refund audits to ensure Administrators meet the service target date

What you will bring

• Strong verbal and written communication skills
• Ability to translate technical information into a format that can be readily understood by a nontechnical audience
• Well-developed skills using Word, Excel and Outlook
• Excellent organizational and time management skills with the ability to handle pressures of deadlines, fluctuating workloads, and changing priorities
• Strong mathematical aptitude
• High attention to detail and accuracy required
• Flexible and adaptable with strong decision-making and problem-solving skills
• Knowledge of Group Insurance products and TOCS system would be considered an asset
• Ability to excel within a Purpose/Vision driven environment
• You are comfortable with technology, using multiple computer and business programs

Due to the high profile of a number of our clients, a Federal Government Enhanced Screening is a job requirement, and this will involve fingerprinting and a credit check and will require a consent to fully participate in the process.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You\xe2\x80\x99re part of a diverse and inclusive workplace where your career and well-being are championed. You\xe2\x80\x99ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you\xe2\x80\x99ll deliver on our shared purpose to improve the well-being of Canadians. It\xe2\x80\x99s our driving force. Become part of a strong and successful company that\xe2\x80\x99s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we\xe2\x80\x99re one of Canada\xe2\x80\x99s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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Canada Life