Job Description

Company DescriptionRecognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine\xe2\x80\x99s World\xe2\x80\x99s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city\xe2\x80\x99s sparkling Inner Harbour.This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada\xe2\x80\x99s 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel\xe2\x80\x99s sophisticated Lobby Lounge. Located on Vancouver Island, Canada\xe2\x80\x99s Castle on the Coast is the ideal starting point to explore British Columbia\xe2\x80\x99s stunning natural beauty.What you will be doing:

• Acts as the key contact for the Housekeeping Colleagues, ensuring information is communicated, procedures are in place, standards are met and challenges are resolved
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Handles general inquiries by Room Attendants regarding guest requests and may provide information concerning daily operation of overall housekeeping department.
• Responsible for daily room assignments and houseperson assignments, ensuring efficiency and effectiveness of the housekeeping operation
• Handle guest concerns and react quickly, logging and notifying the proper areas
• Actively participates and assists Housekeeping Managers in daily briefing
• Assists with inspecting VIP rooms
• Ensure Room Attendants are informed daily about priorities in their section
• Report necessary maintenance items with work orders and service requests
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Ensures Fairmont standards are met and exceeded
• Other duties as assigned
• Hourly wage between $ 24.89 - $ 28.45

QualificationsYour experience and skills include:

• Fluency in English (verbal & written) essential

• Post-secondary education preferred, or equivalent
• Previous supervisory experience in a similar environment will be an asset, with a proven ability to train others, provide professional, friendly and engaging service
• Proven ability to help implement change, successfully lead and motivate colleagues
• Strong organizational, supervisory and communication skills
• Must be proactive with a meticulous eye for detail
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high-pressure situations
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
• Impeccable grooming and presentation
• Experience with hotel Property Management System desirable
• Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)
• Demonstrates initiative, self-motivation, and the ability to work with minimal supervision
• Ability to maintain high service levels under pressure

Additional InformationPhysical Aspects of Position (include but are not limited to): Frequent standing and walking, Frequent bending and kneeling, Frequent carrying and liftingVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Your team and working environment: Welcome to Canada\xe2\x80\x99s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds \xe2\x80\x93 where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visitDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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