Job Description

Location: Sobeys Innovation Hub, Calgary Office, Foord St. Office, Tahoe Office, King St. Office, Victoria Office, Winnipeg Office

Postal Code: M5V 1X6

Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

All career opportunities will be open a minimum of 5 business days from the date of posting.

Overview

Sobeys is full of exciting opportunities, and we are always looking for bright new talent! We currently have an opportunity for a Senior Application System Analyst, Ecommerce Product Program Team to join our Technology department, based out of one of our offices across Canada

Job Responsibilities

• Application Expertise. In depth knowledge of the applications within the Ecommerce Product Team Portfolio. Maintain up-to-date expertise in the applications and support the team in translating product needs into enhancements and or fixes for the supported application.
• Application Support. Provide specialized Level 2 & 3 application support. Identify the root cause of issues, and triage with the appropriate team. Prioritize the backlog and coordinate necessary configuration or code changes. Source additional support from other teams/stakeholders to resolve underlying issues as needed. Maintain the system documentation; run books and required changes to user documentation as incidents are resolved.
• Application Performance Management. Monitor applications and their components across dimensions such as end-user experience, application interfaces, runtime code exceptions and performance. Recommend enhancements as needed.
• Application Development. Support the Ecommerce Product Team at each phase of the development life cycle: Application Lifecycle Management (ALM), design, build, testing, deployment, and release. Design the applications to ensure both the business and architectural needs are met including adhering to standards, patterns, and reference models.
• Operational Innovation. Identify opportunities to automate processes, or otherwise innovate on business operations using application features.
• Continuous Improvement. Support continuous improvement initiatives through advisory and consultative support. Proactively share new leading practices.
• Communication. Keep appropriate team members and other teams updated on product backlog status, incidents, and projects, as appropriate. Serve as the liaison between vendors, users, and product team as needed.
• Risk Mitigation - Observe and communicate potential application risks and improvements in support of effective issue prevention and risk mitigation
• Work closely with the IT Service Centre, IT Infrastructure, and vendors to resolve all application incidents / requests in a timely manner.
• As part of the Ecommerce Product Team, works closely with the Business Partnership Team to provide product support and product enhancements.
• Other duties as assigned

Key Skills and Experience Requirements

• Post-Secondary education in Computer Science or Business or related experience
• Strong leadership and people management skills
• Proven track record in application support
• Expert knowledge of concepts and tools used for ecommerce/website/mobile applications e.g., business processes or systems and underlying information technologies
• Business acumen, coupled with a good understanding and awareness of ecommerce and mobile apps
• Excellent analytical, troubleshooting and communication skills
• System analysis experience, hands-on testing and requirement gathering experience
• Negotiation Skills
• Agile / Scrum / DevOps Delivery Methodology
• Familiarity with Jira/Confluence
• Experience in working with outsourced service providers and vendor management
• Bilingual English/French an asset

This is an outstanding opportunity to join a leading Canadian company with a clear vision and focus. If you feel that this describes the kind of work you want to do, and you are excited about what Sobeys has to offer, then we look forward to reviewing your application. Please ensure that you take the time to ensure your profile shows us why you\'re the most qualified applicant for the role.

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We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.

Sobeys