Job Description

Company Description
Since its foundation in 2007, Solactive AG has evolved into one of the world's most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.
Job Overview
Do you thrive on ensuring stability in complex, mission?critical applications? Are you motivated by the challenge of monitoring high?performance systems and resolving issues under pressure? If you want to leverage your expertise in application support to make a tangible impact in the FinTech sphere, this role is for you.
Your Tasks

• Provide senior?level support for our proprietary, high?performance index platform, ensuring availability and reliability.
• Monitor critical services across distributed environments, proactively analysing logs and system behaviour to detect and resolve issues.
• Act as the primary contact for business stakeholders in Hong Kong, Frankfurt, and Toronto, addressing application and data?related inquiries.
• Lead incident resolution, coordinating with tech and business teams to restore service quickly and prevent recurrence.
• Conduct root?cause analysis of complex system issues, proposing long?term solutions and optimisations.
• Support and validate platform changes through structured testing and quality assurance.
• Continuously identify opportunities to improve monitoring, workflows, and support processes.
• Document solutions, procedures, and best practices to strengthen organisational knowledge.
• Mentor junior support staff and contribute to building a culture of operational excellence.
• Support software deployment releases and pre-market check during weekends.

Your Profile

• Minimum of 5 years' experience in application support for complex financial, trading or enterprise systems L2&L3..
• Strong technical expertise in system monitoring, log analysis, data analytics, and troubleshooting across distributed environments.
• Solid knowledge of Linux, SQL, Relational databases, and API interactions.
• Experience with monitoring tools, job scheduling, and automation.
• Familiarity with ITIL practices (Incident Management, Change, Release Management) applied in high?pressure contexts.
• Familiarity in Atlassian Suite (Jira and Confluence)
• Proven ability to take ownership of production issues, lead resolution efforts, and minimize client impact.
• Interest in financial market data and complex application ecosystems.
• Highly structured, proactive, and adaptable, with excellent communication skills in English and intercultural competence.
• Demonstrated ability to lead support initiatives and process improvements.
• Self managed individual and eagerness to grow.
• Software Development or DevOps Experience is a big plus.
• Existing work visa or permanent residency (PR) required.

Our Offer

• Be part of the Solactive family, a motivated team with an international setting
• Get to know the dynamics of an established, successful FinTech company and travel to Germany to meet your peers
• Experience a modern start-up culture with a flat hierarchy
• Seize the opportunity to build the business and a team as well as develop personally
• Receive numerous benefits like 20 paid vacation days per year, health and dental plan and pension contribution

Your Application
Interested? Don't miss your chance and directly apply online by clicking the "Apply
now" button on our website and filling in the application form. Please make sure to also
upload your CV, cover letter and relevant references. Your contact person is Timothy
Donovan +49 (0) 69 719 160 261. We are looking forward to hearing from you!
For further information, please visit:
To all recruitment agencies: We do not accept unsolicited CVs/Candidate Profiles. Please do not forward any CVs/Candidate Profiles to any Solactive employee in any location. Any requests for cooperation have to be addressed directly to HR. Any costs associated with unsolicited CVs/Candidate Profiles are not being covered by Solactive.
About us
Solactive AG is a FinTech company operating globally and growing at a fast pace, headquartered in Frankfurt. Since 2007, we develop tailor-made and multi-asset class index solutions for ETFs and other index-linked investment products for the leading global investment banks and asset managers as our clients. Flexibility, efficiency and providing the highest quality are at the heart and soul of our business philosophy. We are now hiring!

Skills Required