Job Description

About AGF:Founded in 1957, AGF Management Limited is an independent and globally diverse asset management firm. AGF brings a disciplined approach to delivering excellence in investment management through its fundamental, quantitative, private capital, and high-net-worth businesses. Our suite of diverse investment solutions extends globally to a wide range of clients, from individual investors and financial advisors to institutions, including pension plans, corporate plans, sovereign wealth funds, endowments and foundations. Our commitment to the principles of good stewardship and responsible investment is a positive differentiator for AGF. We believe integrating Environmental, Social and Governance (ESG) issues into our investment decision-making and ownership practices across platforms will help deliver better investment outcomes to our clients.About the Team:Investment Operations serves as a control point between the Front Office (Investment Management and Trading Teams) and the Back-Office Counterparties (Brokers, Issuers). The work is varied and structured in a few hour blocks of tasks with broad exposure across the Operations, Investment and Trading departments.About the Role:Reporting to the Manager of Application Support, the incumbent will monitor and support all aspects of the Investment Trading function (including, but not limited to trading application user support, daily cash & asset reconciliations, corporate actions processing, trade processing and corrections, securities setup and security master data support , audit support);plus liaise with vendor for troubleshooting and administration of application configuration in addition to providing general support to client groups as well as participate in new product launches and ad-hoc projects.Your Responsibilities:

• Overall day-to-day responsibility for operational support and monitoring of all aspects of the Investment Operations trading system and processes.
• Provide front-line support for the trading and analytics platform, Bloomberg AIM and Bloomberg PORT, as well as downstream applications such as Eagle and Barraone
• Responsible for timely and efficient resolution of issues with specified Investment Operations systems, in particular Bloomberg AIM
• Support the daily ETF processes, including ETF Order Approval and Processing, and End of Day Basket Reconciliation
• Contribute to ongoing enhancement of user experience through understanding the business model, business rules etc.
• Track vendor related issues from discovery to resolution; monitor Issue logs to ensure all issues are addressed and escalated appropriately
• Apply analytical skills to resolve problems and deliver viable solutions. Anticipate obstacles and execute proactive approach to issues
• Build and maintain positive working relationships within the team, through regular communication, information sharing and collaboration on problem solving.
• Customer Service oriented, placing high priority on responsive and a timely follow-up to user base with status updates
• Provide 2nd level support on overnight system processing as issues arise
• Liaise and collaborate with other teams and departments to facilitate end-to-end solutions to user issues

Your Qualifications:

• 2-5 years of experience in Front Office Trade Support, ideally with BUY-SIDE Trade Operations organization
• Advanced knowledge of BUY-SIDE Trading systems and workflow, such as Bloomberg AIM or similar systems; experience with Bloomberg Professional Applications (PORT Enterprise), BNY Mellon Nexen, and SS&C would be an asset.
• Advanced knowledge of varied market instruments and their trading life cycle, including Domestic and International Equities, FI Instruments, Exchange Trade Funds, Currency Forwards, Options, Credit Default Swaps, Total Return Swaps, Term Loans
• Advanced knowledge in MS Office (specifically Excel formulas, macros & VBA).
• Strong knowledge and experience with writing SQL/Oracle queries, strong comprehension of relational databases
• Strong Investment management and Mutual Fund product knowledge
• Strong Investment data knowledge, specifically in Financial instrument data attributes, Security Master data
• Technical literacy, able to understand complex issues and translate these issues down to the lowest common denominator
• Demonstrated experience in adding operational efficiencies at the process and systems level
• Service minded and client oriented
• Strong negotiation and influencing skills

Your Competencies:

• Strong Teamwork and collaborative attitude, can work effectively with others in a collaborative environment.
• Ability to work independently, under tight timelines, with great attention to detail.
• Self-motivated and positive attitude
• Strong customer service focus
• Excellent problem-solving skills
• Ability to handle stressful situations, with time-sensitive deadlines.
• Results oriented: focused on getting things done within defined timelines with tangible and measurable deliverables
• Relationship building able to build, maintain and manage strong relationships with investment managers, analysts, and other Investment Operations teams

No unsolicited agency referrals please.AGF is an equal opportunity employer. AGF welcomes and encourages applications from people with disabilities. Accommodations are available on request in all aspects of our recruitment and selection process. It is the Company\'s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best qualified person for the job. AGF does not discriminate against applicants based on race, color, religion, sex, national origin, or disability or any other status or condition protected by applicable legislation.# R10966

AGF Management