Job Description

Requisition ID: 188607

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Incident and problem management of Branch and Digital Channel applications

• Triage and communicate severity 1 and major incidents and change management impacting the above-mentioned channels. Please be aware that on a rotation on-call basis, there will be significant responsibilities outside of traditional working hours
• The incumbent will perform a liaison role and ongoing interaction between various units including, but not limited to:

• Canadian Banking;
• Scotia Digital
• Technology partners;
• Customer facing staff:
• QA departments
• Vendors
• Product groups
• Business lines
• Leadership

• Demonstrate leadership abilities and collaborate effectively with various technology and product partners.
• Be curious as the skill set and product knowledge will be ever evolving
• Must be flexible to adapt to a dynamic environment, balance simultaneous priorities and make quick and sound decisions under pressure
• Understand how the Bank\'s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank\'s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.

Experience

• 2 + years of previous experience supporting Canadian Banking applications or comparable highly available branch application
• Post-secondary degree in a related field (technical or business)
• A broad knowledge of retail products and the procedures is an asset
• Knowledge of incident and problem management with understanding of ITIL service delivery methodology
• Strong logical thinking in understanding end to end use cases, as well as mapping them to system flows
• A good understanding of how technologies, infrastructure and processes can impact the customer experience
• Curious and experimental mindset to drive innovation amidst uncertainty
• Effective communication and diplomacy skills are required to liaise between groups of varying technical expertise and interests
• Working knowledge of Service Now and Confluence or other enterprise support platforms
• Excellent knowledge of relational databases and SQL including writing queries involving joins
• Proficiency in performance and capacity management tools such as Dynatrace and Splunk is valued
• Good understanding of Agile delivery framework in order to support both waterfall and agile projects effectively
• Experience driving incident resolution through bridge calls; leading root cause analysis with technology partners
• Knowledge of SRE best practices is an asset

What\'s in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Remote-friendly work environment will provide you with the flexibility to perform at your best.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Office - Fully equipped gym, showers, games room, bowling alley, micro market, free tea & coffee, universal washrooms, wellness rooms, and lots of space for team collaboration.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work conditions: Hybrid

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank