Job Description

Term: October 13, 2025- April 03, 2026
Location: Onsite /Hybrid - 277 Front St West, Toronto, ON
Our client is seeking a Senior - API Software Developer
Key Deliverables:
Product Requirements & Delivery: Lead the implementation of ServiceNow CMDB and CSDM frameworks, translating business and technical needs into structured data models and service portfolios. Deliver scalable solutions that align with enterprise architecture and ITOM/CSM strategies.
Data Modeling & Governance: Define and maintain CSDM-compliant data models, ensuring accurate representation of business and technical services. Design and enforce CMDB health KPIs and governance standards to support data integrity and operational efficiency.
Prioritization & Optimization: Drive continuous improvement by prioritizing enhancements to CMDB structure, service mapping, and Application Portfolio Management (APM). Align initiatives with business goals and platform capabilities to maximize value delivery.
Collaboration: Partner with cross-functional teams including platform owners, service managers, and governance boards to ensure alignment on data strategy, service taxonomy, and implementation roadmaps. Facilitate workshops and reviews to validate models and drive adoption.
Expertise & Certification: Apply over 5 years of hands-on experience and advanced knowledge (ServiceNow CIS - CMDB or CSDM certified) to guide best practices, troubleshoot complex issues, and mentor stakeholders on CMDB and CSDM principles.
Must Haves:
Minimum 5+ years implementing ServiceNow CMDB and CSDM frameworks.
Minimum 5+ years Hands-on expertise in defining CSDM data models, service portfolios, and technical services.
Minimum 5+ years Proven ability to design and enforce data governance and CMDB health KPIs.
Minimum 5+ years Strong experience with Service Mapping, Application Portfolio Management (APM), and ITOM/CSM alignment.
Nice to Have:
ServiceNow CIS - CMDB or CSDM certification (or equivalent advanced experience).

Skills Required