Job Description

This is an exciting opportunity to join the Manulife Vitality team as a Senior Analyst responsible for managing all billing, financial analysis, and reporting requirements. In this role, you will ensure financial accuracy, deliver actionable insights, and support strategic decisions that enhance program performance and customer engagement. You'll play a key part in advancing our mission to help people live healthier lives while gaining exposure to innovative wellness programs and data-driven strategies. This position offers the chance to grow your career in a dynamic, collaborative environment where your work directly impacts program success.

Position Responsibilities:

Manage billing and invoicing processes for the Vitality program activities, including reconciliation and compliance. Track and manage program costs to ensure financial accountability and transparency. Conduct financial analysis to monitor profitability and support budgeting and forecasting. Prepare and deliver KPI reports, engagement metrics, and ad hoc reporting for collaborators. Analyze program participation trends and provide insights to inform strategic decisions.

Required Qualifications:

5-8 years in financial analysis, reporting, or business analytics. Advanced proficiency in Excel and experience with financial reporting tools. University Degree in Accounting, Finance, or equivalent. Strong analytical and problem-solving skills with data interpretation and visualization experience. Excellent organizational and communication skills for cross-functional collaboration.

Preferred Qualifications:

Experience in health, wellness, or insurance programs. Familiarity with KPI development and performance measurement. Knowledge of market research and trend analysis. Ability to manage several priorities in a fast-paced environment. Passion for innovation and delivering exceptional customer experiences.

When you join our team:

We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.


It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$68,775.00 CAD - $114,625.00 CAD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.


Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.