Job Description

Position Number: 50021053 /
Department: Endpoint Solutions
Grade: GR14
Campus: Sir George Williams (Downtown)
Salary: $102,236.59- $122,130.85 per annum
Union/Association/HR Policy: CUPEU
Posting deadline: July 23, 2025
Recognized as Canada's top university under the age of 50, and one of Montreal's top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.
Be part of a community that addresses society's big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.
As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.
SCOPE
Reporting to Manager, Data Centers and Endpoint, the incumbent is accountable for all support and evolution of our MDM platform. Responsible for level 2 and level 3 support, as well as the platform management. The incumbent will be involved in the evolution strategy of our mobile device management. The incumbent will also work with the ITAM team to manage the mobile devices inventory and standards.
PRIMARY RESPONSIBILITIES

• Participate in the road map planning with the direct supervisor; develop an annual plan and define annual group objectives.
• Meet with clients to discuss and consult on system requirements and specifications; interface with University staff to ensure effective communications of project status on major initiatives.
• Assist with technology standardization and acquisition initiatives and manage proactively maintenance & support contracts.
• Participate in the development and implementation of information security best practices.
• Manage the enrollment process for new mobile devices, ensuring proper provisioning and configuration.
• Deploy, configure, and manage Mobile Device Management solutions to ensure the secure and efficient use of mobile devices.
• Manage the distribution and updates of mobile applications and software, ensuring compliance with licensing agreements.
• Monitor the performance and usage of mobile devices, generating reports and insights to support decision-making and optimization.
• Collaborate with IT teams, security personnel, and other stakeholders to ensure the integration of mobile device management into overall IT infrastructure and security strategies.
• Represents the University on external committees.
• Assist in the development and documentation of mobile device usage policies and procedures, ensuring alignment with organizational goals and compliance requirements
• Conduct training sessions for end-users to promote awareness of mobile device security best practices and ensure compliance with organizational policies.

QUALIFICATIONS

• Bachelor's Degree, with preference given to a degree in Computer Science with four to seven years of relevant systems experience.
• Certification in Mobile Device Management or relevant areas.
• Demonstrated project management experience in technology deployment projects.
• Proficiency with InTunes.
• Demonstrated planning, organizational and decision-making skills, coupled with the ability to establish and respond to priorities.
• Good knowledge (Level 4) of spoken and written English and good knowledge (Level 4) of spoken French. A high degree of competence in written English, with the ability to communicate technical specifications and descriptions.
• Proven planning and organizing skills and result-orientation.
• Strong analytical, design and problem-solving skills.
• Strong process and work organization rigor and discipline.
• Proficiency with Jamf an asset.

Due to the volume of applications, only selected candidates will be contacted by our Talent Team.
Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.
IMPORTANT: The language and computer skills of short-listed candidates will be tested.
Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien'keha:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtia:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.
Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.
Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, hr-employment@concordia.ca
Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada's reporting requirements, the University is obliged to gather information about applicants' status as either Permanent Residents of Canada or Canadian citizens.