Job Description

:Always there. Anywhere. That's us! A team committed to delivering inspired solutions for a better world. We care for our communities and each other, and we are committed to showing up for those who need us. We value and encourage diversity, and we have the courage to do the right thing, even when it's hard.We're looking for someone who cares about their work and strives for more each day. Someone who challenges the status quo, embraces change, and thrives in a collaborative work environment. If you are someone who approaches work with passion, curiosity and the courage to innovate, then this role is for youThe Senior Analyst, HR System Operations serves as the functional and technical support analyst for HR systems in the ATCO ecosystem. You will be accountable for ensuring the integrity and reliability of the HR Systems is maintained. This includes incident and service request support in tier 2 activities, problem management, application testing and support activities as well as recommending system improvements to the delivery team.What Else You Get To Do

• Provide tier 2 support to the systems analysts for incidents and service requests, ensuring that all Service Requests and Incidents are within the SLA threshold and completing root cause analysis documentation for P1/P2 incidents
• Work with the stakeholders and users to help define problem statements and ensure that relevant information is updated in the ServiceNow tickets
• Develop continued maintenance procedures as required through outcomes in incidents and Service Requests.
• Support business in best practice use of the systems
• Support unit, system and UAT testing for enhancement from delivery and for operational projects
• Work closely with business teams to understand opportunities for improvements and provide clear outcomes to the delivery team for action
• Support and execute the change ticket process for operational changes
• Support business operational processes such as year-end, compensation updates, business structure updates.
• Support in SaaS system releases (Oracle, UKG, Cornerstone) by supporting in the test board roll out to UAT testers, and ensuring communication regarding releases windows with all stakeholders for SaaS system releases is shared.
• Have deep level understanding of architecture including the upstream and downstream impacts of data integrations
• Monitor system health and critical processes through monitoring tools and processes
• Create and update documentation for all critical operational processes, maintenance documentation and processes with delivery releases
• Provide mentorship and guidance for processes, best practices and system expertise
• On-call support for P1/P2 incidents after hours

Who You Are:

• Bachelor's degree in Computer Science, Information Technology, or a HR with a specialization in HRIS
• 8+ years of system management in HCM, Finance and supply chain systems
• Hands-on technical experience in Information Systems and Technology including Oracle HCM, Finance and supply chain modules, UKG, Unifier, and Cornerstone
• ITIL certification or equivalent work experience is preferred
• Previously worked under defined SLA's
• Knowledge and hands-on experience using productivity tools such as Office 365
• Demonstrated ability to work effectively and professionally in a dynamic environment while managing multiple demands and priorities
• Excellent communication skills and be able to use non-technical language to explain technology to non-IT stakeholders
• Maintain knowledge of IT solutions, service offerings and emerging technologies
• Ability to be discreet and trustworthy with confidential information

What We Offer:

• A culture based on caring, integrity, agility, collaboration, and striving for excellence
• Competitive compensation
• Flex benefits
• Tuition assistance program
• Training and mentorship programs
• Charitable donation matching

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted. Successful candidates may be required to complete a criminal background check and others screening as needed for the position.Canadian Utilities is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com.
At ATCO, we support a diverse and inclusive environment that values the contributions and perspectives of everyone on the ATCO team. We believe the ATCO team is the foundation of our business and our most valuable asset across our global operations. Without each team members' unique skills, strengths, and knowledge, we simply wouldn't be able to achieve our fundamental vision of delivering life's essential services to our customers around the world.
ATCO is an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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