Job Description

Marketing Statement

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As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.


At CMBC, one of BC's Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.


We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.

Responsibilities

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PRIMARY PURPOSE



Provides functional support and advisory services to business users for development, implementation, maintenance and upgrading of the Enterprise Asset Management (EAM) system and related interfaces. Supports management decision making processes across Coast Mountain Bus Company (CMBC) by ensuring that users have the necessary support and training to effectively use the EAM system. Identifies opportunities for business process improvements along with system related changes.



KEY ACCOUNTABILITIES



Acts as a first point of contact and provides day to day support for end users on EAM including incident investigation and functional integration support. Develops business and system process documentation and training materials; facilitates training for designated EAM users across Coast Mountain Bus Company, as assigned.



Provides functional support for implementation and maintenance of the EAM system, reporting, and related interfaces with other maintenance systems. Administers EAM user security, manages security administration processes and provides requirements for role configuration.



Liaises with system users to conduct reporting requirements analyses for standard and customized reports or queries. Provides technical expertise to prepare, develop, produce, and support various reports necessary for management decision making.



Makes functional application configuration updates.



Acts as a subject matter expert for users across CMBC towards identifying opportunities to streamline and improve the EAM system; works with user groups to ascertain requirements to create functional design specifications for system processes, reporting, or interfaces development or to support the design, implementation, upgrade, or enhancement of the EAM system.



Leads user acceptance testing and integration testing for implementations, upgrades and enhancements, as assigned. Serves as a key user resource including developing and executing test scenarios, providing analysis, and making recommendations. Coordinates cross-functional team activities to ensure timely resolution of complex interface issues.



Reviews and documents business processes; develops and implements recommendations for improvements towards efficient and accurate processing of maintenance information. Prepares presentations and information for users on proposed EAM system changes and delivers the presentations as assigned.



Accountable for data standards and user security related to the EAM system, including providing and maintaining user access and updating reporting catalog and data dictionary.

Qualifications

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EDUCATION AND EXPERIENCE:



The requirements of the role can be acquired through completion of a Bachelor's degree in Business or Information Technology or other related discipline with courses in information technology, plus five (5) years of progressive experience in a large organization with an enterprise asset management system.



OTHER REQUIREMENTS:



Solid knowledge and experience of the features, processes and concepts of an enterprise asset management system



Solid knowledge of and experience with reporting tools such as PowerBI, Cognos and SQL



Knowledge and experience of Agile methodology and working with Agile teams



Solid analytical skills to develop, monitor and track enterprise asset management systems as well as to conduct incident investigations



Solid interpersonal skills and business relationship management to interact & advise users of the EAM system and to gather information with regards to creating functional design specifications for system processes



Solid time management and organizational skills to coordinate support and reporting activities for multiple projects



Experience in system administration roles as well as in administering user security



Strong writing skills to be able to develop training and business and system process documentation as well as verbal communication skills for working with user groups to identify requirements to create functional design specifications.

Other Information

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Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

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37.5 hours per week.

Work Designation

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Hybrid



This position offers the flexibility of working both on-site and remotely within B.C.

Rate of Pay

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The salary for this position ranges from $82,400 - $123,600 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.



We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.

How to Apply

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Please click the 'Apply' button at the top right corner or go to https://www.translink.ca/About-Us/Careers.aspx to apply for this position and view instructions on the process.



INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.



Posting Date: December 4, 2025

Closing Date: Open Until Filled.



Please note that only those short listed will be contacted.



Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

Equal Employment Opportunity

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Coast Mountain Bus Company is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.



Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca