Job Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
Toronto, Ontario, Canada
:
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine
Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one "clean" ERP as a standardized platform for growth and efficiency gains.
This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.
Remote work options may be considered on a case-by-case basis and if approved by the Company.
Apply today for this exciting opportunity to be part of our growing team!
The Senior Analyst, Business Product Owner, is responsible for leading the support and continuous improvement of digital solutions within the Canadian Customer Service organization. Acting as a strategic partner between business units and IT, the role ensures seamless system integration, handles error resolution, and drives platform adoption. The position supports ERP (TIME), JJCC, and EDI operations, maintains SOX compliance, and facilitates process efficiencies to enhance operational performance, support business growth, and enable digital transformation.
Key Responsibilities:
Multi-functional Collaboration

• Act as the primary liaison between Canadian operations, IT teams, and North American leadership.
• Gather, analyze, and prioritize business requirements to support system enhancements.
• Partner with GTO and product owners to deploy new functionalities and improvements.

System Implementation & Support

• Lead user acceptance testing (UAT), feedback collection, and successful deployment of solutions.
• Provide post-launch support and monitor system performance to identify improvement opportunities.

Data & Analytics

• Collaborate with Data & Analytics teams to ensure data accuracy and support validation efforts.
• Leverage data insights to drive continuous process improvement and platform optimization.

EDI & Order Management

• Manage daily EDI operations, onboarding, and change requests.
• Monitor and resolve EDI-related sales order errors and oversee order-to-invoice flow.

Training & Compliance

• Develop and deliver end-user training to support adoption and change management.
• Ensure system integrity, optimization, and compliance with SOX and internal standards.

Qualifications
Education:

• A minimum Bachelor's / University degree or equivalent experience

Experience and Skills:
Required:

• A minimum 5 years of extensive knowledge in End-to-End supply chain practices.
• Proficiency in project management tools and software.
• Excellent time management and organizational skills
• Experience leading/supporting technology implementations.

Preferred:

• S4/HANA and EDI experience
• Expertise in Sales Order Management

Other:

• This position may require up to 10% domestic and international travel & be on site 3 days a week at home office location.

*

• Requires proficiency in English (oral and written); proficiency in French is highly desired

*
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):
United States - Requisition Number: R-037254
Canada - Requisition Number: R-036196
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.]
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Skills Required