Job Description

Requisition ID: 187470

Tangerine is Canada\'s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It\'s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

Purpose:

Tangerine is a leading player in digital banking dedicated to delivering innovative financial solutions and forward banking experiences to our clients. We\'re looking for a passionate and experienced Delivery Lead to join our mission to contribute and support the overall success of Tangerine.

Position Overview:

As a Delivery Lead across our Digital Product & Experience teams, you will play a pivotal role in driving the successful delivery of our team\'s business strategies and objectives. You will work closely with cross-functional teams including Product Owners, Developers, Designers, and QA engineers to ensure timely, efficient delivery of high quality digital products and services. This is a rewarding, creative and challenging role, which demands initiative, resourcefulness and great collaboration and leadership skills.

Accountabilities:

Champion Team & Culture

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Act as a team culture-catalyst living the Tangerine values, promoting engagement
• Onboard and standup new teams/members
• Foster a culture of transparency, accountability and empowerment with the team
• Champions a high-performance environment and contributes to an inclusive work environment.

Delivery

• Own and drive retrospective action plans
• Manage complex deliverables with team and stakeholders that span cross-functionally
• Manage sprint &release schedule
• Track and manage risks, issues, dependencies, action items and key decisions
• Anticipate, identify blockers and make sure the team is unblocked and can effectively complete their work
• Guide deliverables through the Tangerine and Scotiabank development management processes
• Provide stakeholder and executive communication, conflict resolution, negotiation and relationship building
• Keep the teams organized through facilitation and structured meetings
• Work with the team to identify roadmap/feature dependencies/impediments and remove them to enable the team: surface, track, escalate
• Identify team conflict, consult to resolve and escalate to Leadership Team for support when necessary.
• Manage administration and maintenance of workflow/management tools (Confluence/JIRA)
• Collaborate with the team to analyze and breakdown experiences into smaller components for estimation.
• Coordinate compliance and readiness procedures (Ex. Operational Readiness) with associated teams (Ex. Release Engineering, Security, etc.).
• Engage and act as a conduit between stakeholders (e.g. risk, legal, audit) and team as needed for consultation throughout the course of the project.

Foster Agility & Quality

• Ensure Agile methodology is effectively executed
• Facilitate identifying and enacting improvement strategies to increase the productivity of the team and quality of deliverables
• Coach empirical product/experience planning/discovery tools/processes for complex initiatives
• Coach/implement techniques for defining product/experience problems/goals
• Facilitate and inform initiative estimation and feature/epic grooming sessions based on team performance trend
• Drive and coach teams for continuous improvement
• Act as a key contributor and collaborator within the Agile CoP, support and contribute to agile transformation and maturity evolution at Tangerine

Collaboration & Transparency

• Provide regular, standardized reporting & action plans for; team performance & release plans
• Communicate within team and with external or executive stakeholders to track/document and manage dependencies between team
• Build and maintain solid, professional working relationships with peers within the team and stakeholders

Professional Experience

• Diplomatic yet willing to have hard conversations with team members, products owner and delivery partners when there are challenges, issues impeding delivery execution
• Solid analytical and critical thinking skills with an ability to communicate at levels with all key organizational partners
• Exceptional working and practical knowledge of delivery frameworks for effective workflow visualization and management (Jira, Confluence, Kanban, Scrum Boards, etc.)
• Exposure to Agile delivery practices (DevOps)
• 5+ years of experience leading and mentoring agile teams
• 5 years\' experience in managing and delivering complex software deliverables
• 2+ years delivering with variety of Agile frameworks including Scrum and Kanban
• Passion for guiding and coaching teams towards high performance and a deep pride in quality of work
• Strong relationship-manager, with proven accomplishments leading cross-functional teams
• Agile \'mindset\' with flexibility to adapt, shift, navigate through varying set of priorities
• Eager to mentor, coach, teach and share
• Facilitation and fact-based problem solving to solution for immediate priorities
• Excellent written, verbal, virtual and live communication skills
• Enthusiastic, thorough and results-oriented; ability to help Team thrive in fast-paced environment
• Strong customer orientation with ability to interact with all levels of organization

#TangerineAgileSquad

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Scotiabank