Job Description

Company Description

Make an impact at a global and dynamic investment organization

When you invest your career in CPP Investments, you join one of the most respected and fastest growing institutional investors in the world. With current assets under management valued in excess of $500 billion, CPP Investments is a professional investment management organization that globally invests the funds of the Canada Pension Plan (CPP) to help ensure long-term sustainability. The CPP Fund is projected to reach $3 trillion by 2050. CPP Investments invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments, and is headquartered in Toronto with offices in Hong Kong, London, Luxembourg, Mumbai, New York City, San Francisco, S\xc3\xa3o Paulo and Sydney.

CPP Investments attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to:

• Diverse and inspiring colleagues and approachable leaders
• Stimulating work in a fast-paced, intellectually challenging environment
• Accelerated exposure and responsibility
• Global career development opportunities
• Being motivated every day by CPP Investments\' important social purpose and unshakable principles
• A deeply rooted culture of Integrity, Partnership and High Performance

If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here\'s an opportunity for you to invest your career at CPP Investments.



Reporting to the Director, Talent Solutions & Services, the Senior Advisor, Content and Knowledge Management - Human Resources will lead the development and implementation of effective strategies to capture, organize, and distribute HR knowledge leveraging internal content management channels. The role will help build and shape the new content platform and will standardize content management processes, develop KPIs, and optimize content engagement. The ideal candidate will have experience developing content strategies for digital solutions.

Key Responsibilities:

• Lead the development and implementation of effective content management strategies to ensure adequate controls and quality assurance of content
• Partner with the HR Technology team and play a critical role in the implementation of HR Technology solutions that will support the Talent Solutions & Services team
• Play a lead role in content transformation as current HR knowledge and resources are redesigned and migrated to a new platform (ServiceNow)
• Design and maintain clear, concise, and user-friendly documentation templates for multi-channel content distribution
• Partner with COEs and HRBPs as new HR programs and policies are introduced to provide guidance and oversight on digital content support
• Prepare Talent Solutions & Services team for program and policy launches by creating internal content program support
• Establish and maintain content governance to ensure roles and responsibilities are understood and documented
• Stay up-to-date with advancements in content management, including emerging trends and innovative technologies
• Ensure content build is adaptable to emerging technologies, such as ChatGPT
• Establish and promote content optimization strategies to improve digital engagement for HR, including the establishment of Key Performance Indicators and dashboard reporting to analyze content usage patterns
• Ensure consistency and branding alignment for HR and CPPIB as a whole
• Leverage external insights to conduct market trends and best practices and incorporate into content management strategies
• Leverage internal and external data to build a roadmap for continuous improvement and increased content traffic
• Provide guidance, support, training sessions, or workshops to educate key partners on effectively preparing content

Partnerships & Communications:

• Regularly partner with the HRBP and COE leaders to influence and drive content updates, share feedback & trends, and influence the usage of standardized templates and tools
• Influence delivery channels, data requirements, reporting, and performance metrics as processes are continuously enhanced
• Partner with enterprise content solutions experts on organizational content delivery strategy
• Identify common themes in employee inquiries, and advise COEs on barriers to the employee experience, influencing change in knowledge articles, support videos, communication, etc.

Qualifications

Skills and abilities:

• Minimum 3 years\' experience in knowledge/content management
• Experience managing global content
• Experience developing and manager HR content is an asset
• Experience using an HR Service Delivery platform such as ServiceNow

Preferred Qualifications:

• Excellent written communication skills and the ability to anticipate documentation needs
• Knowledge of best practices in content management, including search engine optimization, content tagging, and metadata management
• Ability to work collaboratively with cross-functional teams and stakeholders to ensure documents/knowledge articles/resources are well-structure, easily accessible, and aligned with established standards
• Experience managing content channels including chatbots, online knowledge base, videos, etc
• Experience in developing and implementing operational reporting focused on content traffic monitoring, engagement in content and feedback
• Capacity to conduct analysis, identify key insights, and recommended actions logically and efficiently
• Effective communication skills with the ability to collaborate with cross-functional partners, provide direction, and influence outcomes to achieve desired results
• Experience building persona-based content
• Outstanding organizational skills and multitasking ability
• Proficient with Microsoft Word, PowerPoint, and Excel.

Additional Information

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At CPP Investments, we are committed to diversity and equitable access to employment opportunities based on ability.

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.

Our Commitment to Inclusion and Diversity:

In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs.

Disclaimer:

CPP Investments does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CPP Investments to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. CPP Investments will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

Mandatory Vaccine Policy

All employees in the Toronto, Sydney and Hong Kong offices will be required to be vaccinated against COVID-19. Accommodations to this policy will be made for medical or other protected grounds. Please contact us to discuss any accommodation needs.

CPP Investments