Job Description

Highlights of the job

Are you a skilled communicator who can help people make sense of their utilities and promote programs and initiatives that contribute to an excellent customer experience? Does your track record in issues management reflect sound judgment and quick thinking? We're looking for a permanent, full-time Senior Advisor, Communications. This new teammate will join EPCOR's Communications & Public Engagement team, supporting our Water Services business unit, based at our Rossdale location in Edmonton, AB.

About the role

: You will develop strategic communications that help our customers understand their utilities, plan for and manage issues and emergencies, and create and execute communications that enhance our organization's reputation and customer focus.

Please note: We are currently accepting applications from both internal EPCOR employees and external candidates. Internal applicants are encouraged to apply using their @epcor.com email address to ensure proper consideration of internal seniority.

What we're looking for

:A strong writer and strategist who develops clear, impactful and customer-centric communications A collaborator who works effectively across teams and with a focus on continuous improvement A versatile communicator who is comfortable working on a variety of projects and whose approach demonstrates they know what resonates with diverse audiences


What you'd be responsible for

In the Senior Advisor, Communications role, you are accountable to the Manager, Communications and will have the following key accountabilities:

Developing and leading the execution of communication plans for business priorities and initiatives, calling on skills in the following areas: client consultation, writing, editing, marketing, budgeting and evaluation. Creating and executing proactive communication strategies that strengthen our brand and keep customers informed about operational activities and programs. Developing proactive issues management strategies and ensuring timely communications support in response to emerging issues, incidents or crises. Making recommendations that help mitigate customer escalations and directly engaging with customers. Writing project briefs and coordinating design projects, while understanding EPCOR's brand standards and applying them appropriately to all communications. Managing relationships with external suppliers, vendors and contractors, including research groups, events management companies and other consultants, as necessary. Acting as an on-call, after-hours media contact on a rotating basis with other senior communicators. Demonstrating a high-performance, high-discipline, safe, accountable and easy-to-do-business-with manner of working.


What's required to be successful

Bachelor's degree with preference to an education in Public Relations, Communications or Marketing from an accredited post-secondary institution. 4-6 years' experience delivering strategic, measurable campaigns and communications across a range of channels, including digital/social media. Experience in issues management, including media relations and emergency communications. Experience in developing customer communications materials and presentations. Proven project management and communication planning skills, including a high degree of comfort in a fast-paced environment where priorities can shift. Excellent research, writing and editing skills across print and digital channels. Adheres to high editorial standards. Strong collaboration and relationship building skills with the ability to work with employees at all levels of the organization to recommend appropriate communications channels and messaging. Ability to envision the big picture, linking business goals/priorities and company positions to their work. Understanding of the utility industry and regulated businesses are assets. Experience working with Microsoft Office Suite applications, SharePoint and social media and web analytics programs.


The successful candidate will be a team player who shares information and expertise with others to enable them to accomplish common goals. You're a dedicated professional who's able to establish and maintain value-added relationships with colleagues, leaders and partners across the business.

What we have to offer

As an EPCOR employee, you will enjoy a competitive salary, generous pension options and an opportunity to earn bonuses, along with a benefits package including a wellness account, vacation and personal leave days, and opportunities for professional growth and development. We were recently named one of Alberta's Top 85 Employers for 2025.

On Team EPCOR, we believe that acknowledging the unique needs, perspectives and potential of all our team members makes this a great place to work. As diverse individuals, most of us work differently - we have varying needs when it comes to how we work best, the level of flexibility we require and how we communicate and collaborate with those around us. The Where We Work Program allows us to define a future of work that is more flexible, inclusive and rewarding - empowering you to work in a way that fits both your needs and the needs of your team. If the successful candidate is interested, they may have the option to participate in the hybrid Where We Work program after completing 3 to 6 months in role and meeting the eligibility requirements.

Jurisdiction: CSU52
Class: P2
Wage: Starting at $50.95 per hour.
Final Wage and Step will be determined at the time of selection and are based on a combination of factors as outlined in the CA that may be found online.
Hours of work: 80 hours biweekly, Monday to Friday

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Please note the following information:

A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.) If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment. A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion. * To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.