Job Description

Who we are
We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.
CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.
At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include

• HOOPP Pension Plan (Defined Benefits Pension)
• Retirement Planning Program
• Generous vacation days for permanent and long-term contracts
• Work-life balance
• Career Planning Program
• Learning and Professional Development Program
• Flexible benefits program from your first day on the job for permanent and long-term contracts

Why is this role important?
The Senior Administrative Assistant provides advanced administrative and clerical support to senior management and teams within the Health Services Information branch. Using a high level of initiative and judgment, this role coordinates and manages complex calendars, organizes meetings and events, prepares correspondence and reports, and supports special projects. This role ensures efficient office operations, maintains confidentiality, and facilitates communication within and outside the organization.
What you'll do
1. Proactively manage calendars for senior leaders and management teams, scheduling and coordinating meetings, conference calls, and events (virtual and in-person).
1. Manages the Vice President's and SPC Director's daily meetings and provides proactive calendar management including organizing and/or coordinating external and internal meetings in the electronic calendar, both virtual and in-person.
2. Organize logistics for internal committees, advisory groups and external meetings. Coordinates logistics including facilities, accommodations, catering, and appropriate audio-visual support.
3. Prepare, format, and process correspondence, briefing materials, presentations, and reports.
4. Respond to and route incoming queries from internal and external clients ensuring timely and appropriate follow-up.
5. Support travel arrangements, expense claims, procurement processing, and budget tracking as required.
6. Maintain and organize filing systems, records management, and document dissemination in compliance with organizational policies.
7. Assist with special projects, including planning, coordination, and follow-up activities.
8. Collaborate with internal and external stakeholders, demonstrating professionalism, discretion, and tact.
9. Maintain and update electronic resources such as SharePoint sites, email distribution lists, and other systems.
What you'll bring to the table

• College diploma or equivalent combination of education and related experience.

• Minimum 1-3 years related administrative experience at a senior level.

• Proven ability to manage multiple priorities and time sensitive tasks in a fast-paced environment.

• Strong organizational skills with exceptional attention to detail, accuracy and confidentiality.

• Demonstrate initiative, discretion, ability to work independently with minimal supervision.

• Strong interpersonal skills and ability to collaborate with both internal and external stakeholders.

• Excellent written and verbal communication skills with the ability to interact effectively at all organizational levels.

• Proficient in Microsoft Office 365 Suite (Word, Excel, PowerPoint, Outlook, MS Teams and SharePoint). Experience with CRM, ServiceNow, ERP, or other specialized software is an asset.

• Must comply with all CIHI workplace policies, including privacy and confidentiality.

• Fluency in English required, bilingualism in both official languages is an asset.

To find out more about this role and other exciting opportunities visit our website at www.cihi.ca and check out our 'Careers' section.
We thank all those who apply, however, only candidates selected for an interview will be contacted.
As part of CIHI's applicant screening process, we complete a comprehensive pre-employment background check for all potential hires. This includes a criminal record check, credit report, social media, and education verification.
At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.
Please note the CIHI Recruiting Team uses email to communicate with applicants. Please make sure your profile has an updated email address that is checked regularly, including the junk/spam mail folder, as we send time sensitive emails (i.e. testing and interview bookings).

Skills Required