Job Description

Cowan Insurance Group is looking for a Senior Account Manager to join our Commercial Insurance team! At Cowan, we are passionate professionals who are dedicated to doing what is right for our clients. Reporting to the Director, Operations, Commercial Insurance, the Senior Account Manager will be accountable for assisting Commercial Account Executives in the execution of sales strategies and plans.

What you will do:

Promote cross department referrals for existing clients within the book of business to round out the account Expand product offering to existing clients with multi-line approach Annual account reviews to identify opportunities to make recommendations or coverage enhancements Manage renewal process including regular touch points with Commercial Account Executives and their team of Commercial Account Representatives Obtain and review renewal updates with the client with support from Commercial Account Representatives Direct interaction with clients in support of Commercial Account Executive including presentation of renewal terms or upsell options where required Working with Commercial Account Executive, negotiate terms on new and renewal opportunities for accounts not handled within the Commercial Brokering team, support Account Representatives/Brokering in new and renewal negotiations when required Assist in the preparation of insurance submissions, proposals and summaries of insurance where required Attend client site visits including loss control and in-person client meetings, with support of the Commercial Account Executive Spear-head quarterly touch points with key clients to ensure service standards are being met Manage contract reviews for clients to mitigate risk and make coverage recommendations where required Maintain knowledge of marketplace, products and industry trends Provide support during Request for Proposal (RFP) process for accounts handled by Commercial Account Executive Support Commercial Account Executive in funnel management input within EPIC, Accounts Receivable management of book, and on client/carrier escalations Meet retention goals within department or segment Build and maintain strong relationships with insurance carriers and clients Work in collaboration with Marketing & Communications team to support RFP's and other client facing materials Ensure minimization of Cowan Insurance group Errors & Omissions (E&O) exposure through appropriate documentation of interactions with clients and follow all standard procedures

What you will bring:

Minimum 5 years proven Commercial Insurance/Brokerage experience, professional sales management experience is preferred Registered Insurance Brokers of Ontario (RIBO) License is required, or willing to obtain High school diploma or equivalent required Canadian Accredited Insurance Broker (CAIB) or Chartered Insurance Professional (CIP) designation, Canadian Risk Management (CRM), or working toward designations would be an asset Business minded with a passion for technical excellence Financial analysis skills would be an asset Results driven individual with a strong desire to win business and foster strong professional relationships You love networking in community and industry association events Strong interpersonal skills and excellent communication skills, written and oral High level of self-motivation and organization skills, with the ability to perform effectively, with minimal supervision Highly developed client management skills Ability to travel is required (e.g. throughout Ontario) Alignment with the Company values of Integrity, Respect, Client Focused, Collaboration Accountability

Who we are:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.


Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

What sets us apart?

Be in good company

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you're looking to develop your expertise with learning opportunities and mentoring, we'll make that happen.

Benefits and perks

Competitive salary Participate in our comprehensive benefits plan on day one -- no waiting period Company-matched Retirement Savings Plan Company-paid training and development courses Community involvement Hybrid work environment

Are you interested?

Please Apply!

This position is subject to appropriate background checks that may include, credential, employment, credit, criminal and reference checks.


While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.


We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, sexual orientation.


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