Job Description

Job ID:

296945

Date posted:

02/07/2025

What you'll need to have

+ You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face + Your customer service skills are top notch - you can assess a customer's needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision
+ You are a total people-person and can strike up a conversation easily
+ You have an obvious passion for IKEA products and design, as well as our Sustainability commitment
+ You have about 6-month work experience in a high-volume sales or customer service environment
+ You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

A day in your life with us

+ Be an IKEA Ambassador by understanding that you impact the customer experience by offering home furnishing solutions and answering questions relates to customers home furnishing needs. + Generally, help our customers find their way around the store, so they can get what they need.
+ Responsible for ensuring recovered product is put away properly, that your area is stocked and presentable visually, and that all shelf labels are clear and accurate
+ Identify customer needs by asking insightful questions and advise them on the best solutions for their homes
+ Stay current and knowledgeable about in-store specials, delivery options, product features and benefits
+ Support your team with additional duties, as required

About this work area

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

WHY YOU WILL LOVE US

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That's why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
+ Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
+ RRSP with IKEA contribution matching options + Eligibility for our annual IKEA bonus incentive plan
+ Flexible spending account
+ Life insurance
+ Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
+ Parental leave
+ Bereavement leave
+ Employee assistance program (that helps you support your mental, physical, and financial wellbeing)


P.S. In the IKEA world, this position is officially referred to as Self-Serve Co-Worker

The starting rate/salary for this position is 19.06 CAD