Job Description

Job ID:

305941

Date posted:

04/09/2025

What you'll need to have

+ You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face + You have at least 3 years of direct Leadership experience in a high-volume Sales, Retail or Customer Service environment, leading small to medium sized teams
+ Your customer service and sales skills are top notch - you can assess a customer's needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision
+ You are a total people-person and can strike up a conversation easily
+ You have an obvious passion for IKEA products and design, as well as our Sustainability commitment
+ Your management style can only be summed up in like this: open door, empowering and supportive

Your responsibilities

+ Be an IKEA Ambassador by understanding that you impact our customer's experience by being able to offer solutions and answer questions that relate to their home furnishing needs. + Coach, manage, mentor and onboard new and existing team members to ensure that they succeed. This includes identifying and developing internal talent for the future.
+ Empower your team by delegating tasks
+ Implement any new ways of working, processes or techniques
+ Provide input to the service agreements and contracts with internal/external partners
+ Stay knowledgeable about in-store specials, delivery options, product features and benefits
+ Actively approach customers to identify their needs by asking insightful questions and advise them on the best solutions for their homes
+ Always provide support to your team, so they can be successful in their positions
+ Participate in Leadership meetings with other Store/Department Managers to discuss business needs and objectives
+ Supporting the team with additional duties, as required
+ Supports the overall store business plan as well as the specific team goals

Together as a Team

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

WHY YOU WILL LOVE US

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That's why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
+ Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
+ RRSP with IKEA contribution matching options + Eligibility for our annual IKEA bonus incentive plan
+ Flexible spending account
+ Life insurance
+ Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
+ Parental leave
+ Bereavement leave
+ Employee assistance program (that helps you support your mental, physical, and financial wellbeing)


P.S. In the IKEA world, this position is officially referred to as Self Serve/Commercial Activities Manager

The starting rate/ salary for this position ranges from 60 CAD to 75 CAD and will be based on relevant work experience.