Job Description

We\xe2\x80\x99re searching for an Select Client Service. Are you searching for new possibilities?

Westland Insurance Group Ltd is growing and has a new\xe2\x80\xafopportunity for\xe2\x80\xafa Select Client Service in Surrey, BC at our Head Office.\xe2\x80\xafYou will represent Westland Insurance Group and provide insurance services and advice to high value clients across British Columbia.

Discover what\xe2\x80\x99s possible, with Westland.

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we\'re inviting amazing people like you to join us.

As an Select Client Service, you demonstrate advanced client service skills and insurance knowledge relating to high value and complex personal lines and auto risks to support our clients in assessing and full-filling their insurance needs. You are essential in helping to achieve the goals of the company and partner organizations. You manage a VIP book of business and have a track record of achieving a high level of customer retention. You can mentor and share your knowledge with others through problem solving and analytical thinking.

Interested in learning more?

Why you\'ll love Westland:

• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to own your own success
• Total rewards program that takes care of your financial, physical, and mental health
• Amplifying Communities, a program to support causes that matter most to our employees

Why we\xe2\x80\x99ll love You: .

• Level 2 General Insurance License for BC
• Minimum 3 years general insurance experience
• Strong knowledge of Personal Lines products, particularly related to High Value Home Owners products
• Strong knowledge of ICBC, experience with private auto products an asset
• Ideally working towards CAIB or CIP designation

Once here, you\'ll:

• Engage with clients to determine their insurance needs and provide expert advice to ensure their best insurance coverage and protection.
• Build and maintain strong client relationships through continuous service excellence and proactive contact via phone, letter, email and in-person visits where required.
• Develop new business opportunities by securing expiry dates and cross & up selling personal insurance products.
• Prepare and present proposals for new business opportunities.
• Support clients in the claims process while obtaining and communicating accurate information regarding the claim to the claims department.
• Proactively manage and process policy renewals on a timely basis and maintain high levels of client retention.
• Employ expertise in the use of software and applications to issue and renew policies and provide professional documentation.
• Collaborate with Commercial Account Managers and Commercial Account Executives to provide a holistic customer service experience .
• Coordinate ICBC transactions including new plates, transfers, cancellations and endorsements.
• Respond to client enquiries within 1-2 hours and outside of typical business hours where necessary.

Want to get to know each other better? Send your resume our way.

You belong here
We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.

At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants\' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at careers@westlandinsurance.ca