Job Description

Convergint is currently seeking a team-oriented, results-driven Security Service Technician to join our team in Laval. As a Security Technician, you will be responsible for In this position, you are responsible for providing customer and technical support for installed systems that may be complex. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and small projects business
Who you are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and results. You want to join an organization with a positive culture that embraces inclusion and enables everyone to be the best version of themselves at work and at home. You want to grow with us and achieve results as a security systems inspection and maintenance technician.
Who we are
With 20 years of growth and outstanding performance, our mission is to be our customers' best service provider. We recognize the importance of diversity in achieving this goal. Our company was built on 10 values and beliefs that drive our culture and allow us to be the best systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you'll do with "Our training and your experience"

• Responds to all types of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a substantial variety of systems for complex problems. Uses advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Commissions projects as necessary.
• Identifies and resolves problems for all types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.
• Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
• Provides technical support to end users and field labour when applicable. Transfers knowledge and expertise to other technicians.
• Using technical knowledge, skills and experience, acts as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Acts as "our customer's best service provider" at all times thereby ensuring Convergint Technologies is the customer's first choice for service.

What you'll need

• Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted
• Advanced technical skills and experience related to electronic security systems
• Advanced programming skills and proven ability to troubleshoot problems and look for solutions
• Must be a self-starter and work well with minimal supervision
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)
• Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver's license required.
• Excellent verbal, written and interpersonal communication skills
• Advanced organizational skills and the ability to handle multiple service needs simultaneously
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)

Job Requirements

• Minimum of five years of previous, field service experience
• Diploma in Electronics preferred.
• Relevant trade experience preferred
• Industry-specific certifications such as Lenel, Genetec, CCure, AMAG, Kantech, Avigilon, are an asset
• CCQ Certification
• ASP Construction card

Benefits of our company
Convergint is committed to the principles of employment equity and welcomes applications regardless of race, ethnic origin, color, religion, sex, age or physical or mental handicap. Accommodation measures are available at candidates' request throughout the recruitment process.

• Company holidays and paid leave
• Immediate comprehensive benefits plan (medical, dental, etc.)
• Employer contribution to RRSP;
• Work environment committed to safety;
• Co-worker assistance program
• Tuition reimbursement

Convergint is committed to a culture of inclusion and diversity and is an equal opportunity employer.
Visit our Convergint careers site to find out more about the company and the exciting opportunities available.
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Skills Required