Job Description

Works closely with the leadership

team

(Sean, Sarah, Lorcan, Michel, Graham, Rob), Account Managers, Project Team and Finance Team.

Growth opportunities:

Account Management, Project Coordination, or Sales roles.

Position Overview

This role supports SMS Security's sales and client services team by preparing, reviewing, and auditing quotes for security system projects.

The position combines technical details with client facing needs through our sales team while ensuring proposals are accurate, competitive and aligned with our standards for quality and compliance.The role is primarily office based, focusing on preparing and auditing quotes for members of our management team as well as guard services Account Managers

Key Responsibilities

Quote Preparation & Estimating

Draft, review, and refine quotes for security system installations, upgrades, and maintenance agreements (e.g., CCTV, access control, telephone entry, alarms, intercoms, barrier gates, IT, etc). Research product options and alternative solutions. Verify that all proposals include required components (e.g., power supplies, cabling, UPS, mounting hardware). Standardize pricing templates and ensure consistent application across all quotes. Research product substitution options when specified equipment is discontinued or backordered. Assist in maintaining and updating SMS Security's price book by incorporating insights from vendor communications, product research, and quoting experience to ensure pricing and product details remain accurate and competitive.

Auditing & Quality Control

Audit existing quotes for accuracy in pricing, scope, and technical specifications before submission to clients. Ensure consistency with SMS Security's approved templates, terms, and pricing models. Confirm that all proposed products meet compliance standards required by the client (TSSA, NDAA, AODA, etc)

Documentation & Systems

Assist in preparing supporting documentation such as site maps, system diagrams, and equipment lists for proposals. Coordinate with suppliers and manufacturers to obtain up to date pricing and availability, updating Service Titan as required. Maintain a current database of approved products, models, and lifecycle information (end-of-life notices, firmware updates, warranty periods). Create and maintain a library of cut sheets, spec sheets, and manuals for commonly used products. Maintain and update SMS Security's customer database using internal software tools (e.g., Service Titan, Monday CRM) to ensure records are accurate, current, and consistent. Document and log key details from customer and prospect interactions (e.g., quote requests, change orders, product inquiries) to support follow-up, pipeline management, and reporting.

Support & Training

Provide technical support during client presentations or board meetings as needed. Assist with training newer staff on quoting tools, templates, and compliance requirements. Monitor new products and emerging technologies from key vendors, preparing summaries or recommendations for the leadership team. Coordinate product samples or demos for internal evaluation or client presentations.

Planning & Execution

Communicate project requirements clearly to operations / project management. Transfer all customer notes, expectations, and special requests and Schedule kick-off calls or coordinate with field/implementation teams. Identify upsell/cross-sell opportunities for additional products or services during execution. Support procurement team on registering project pricing and clarify model/brand details as per requirements.

Qualifications

2+ years of experience in inside sales, estimating, or quoting, ideally within security systems, low-voltage systems, or related technical industries. Strong attention to detail with ability to audit technical documents for accuracy. Proficiency with Google Workspace (Docs, Sheets, Gmail, Drive); familiarity with quoting tools / software is an asset. Technical understanding of security systems (CCTV, access control, alarms, telephone entry) preferred. Excellent written and verbal communication skills for both internal coordination and client facing documentation. Ability to work independently while collaborating with multiple departments.

Performance Metrics

Quote Accuracy - Scope Alignment: Ensure continuity between quoted scope and actual work performed by capturing correct labour hours, parts, and materials so technicians have everything required at installation. Quote Accuracy - Financial Integrity: Prepare proposals that maintain expected profit margins and minimize the risk of unanticipated costs or scope gaps. Turnaround Time: Deliver quotes and revisions within established timelines to support account managers and sales opportunities. Database & Documentation Quality: Keep product, pricing, and client records up to date in internal systems, ensuring consistency across the sales team. Responsiveness: Provide timely support to internal stakeholders (account managers, management team) and ensure requests are acknowledged and actioned promptly. Contribution to Sales Outcomes: Support increased proposal win rates and client satisfaction by preparing clear, compliant, and competitive quotes.

We Offer:

Compensation and Exciting Benefits Career Growth: Opportunities for advancement within the organization Performance Rewards: Bi-annual bonuses to recognize your contributions Wellness Support: An Annual wellness fund of $500 to support your health and well-being. Wellness Leave: 1 paid Wellness leave to recharge Paid Training: All the training you need to succeed, fully paid Comprehensive Benefits: Enjoy medical, dental, and vision coverage to keep you and your family healthy. Mobile Support: A company phone to stay connected. Employee Assistance Program: Support for personal or work-related challenges
Job Types: Full-time, Permanent

Pay: $24.00-$26.00 per hour

Benefits:

Company events Dental care Employee assistance program Extended health care Life insurance Paid time off Wellness program
Work Location: In person