Job Description

Overview

Job Skills / Requirements

Position: Mall Security Supervisor
Site: CF Markville Mall
City: Markham
Status: Full-Time - Days
Hours: Monday to Friday - 0700-1500
Pay Rate: $22.82/HR

Job description:

Starting with a smile, the staff at Markville Mall is committed to providing its customers with all the information, courtesy, and care that they require during their visit to Markville. It is their pleasure to assist in any way they can. Their friendly and professional Guest Services representatives are here to help, inform and make your visit to Markville easy and enjoyable. Markville Mall is dedicated to community health, spirit, and the preservation of the environment. They are committed to the social needs that impact their community. They are also introducing a bold new vision for the Markville Shopping Centre to create a truly world-class retail destination in one of Canada\xe2\x80\x99s most affluent and dynamic communities. They are a member of the Cadillac Fairview family, one of North America\xe2\x80\x99s largest investors, owners, and managers of commercial real estate. Cadillac Fairview is an industry leader whose vision is to be the most dynamic real estate organization in the market by exceeding the expectations of their customers, colleagues, and stakeholders in an entrepreneurial working environment.

Primary Focus:

The Security Site Supervisor working with the Manager\xe2\x80\x99s Security and Life Safety Manager at the Property will be expected to lead the Property in reaching the goals and objectives that have been iterated throughout this Agreement. This position is one of leadership, customer service, extensive emergency management experience, and outstanding diplomacy skills.

The Security Site Supervisor is responsible for day-to-day supervision of the security and life safety program at the Property, and the provision of the Security and Life Safety Services at the Property. Working with the Manager\xe2\x80\x99s Security and Life Safety Manager at the Property, this supervisory position is tasked with managing all of the Contractor\xe2\x80\x99s responsibilities under this Agreement. The Security Site Supervisor will focus attention on maintaining company standards and industry best practice in the areas of Emergency Management, Operational Management, Personnel & Staffing, Budget & Administration, Health & Safety and other relevant Security & Life Safety Department functions. A critical component of this position is quality assurance to ensure overall compliance with required standards.

The Security Site Supervisor will establish and maintain key contacts with internal, tenant, public authority, supplier, and security industry stakeholders. The position will also help to set goals for the Contractor\xe2\x80\x99s Personnel at the Property and ensure they are achieved and will focus on performance management and individual development in support of continued high standards and effective succession planning. The Security Site Supervisor will liaise regularly with the Manager\xe2\x80\x99s Security and Life Safety Manager at the Property and provide input to future planning and major security-related projects at the Property. A significant responsibility of this role is participation in the preparation, upkeep and testing of emergency response plans to ensure the Property is adequately prepared to deal with a wide range of potentially adverse incidents.

Essential Duties & Responsibilities:

• Emergency Management
• Operational Management
• Personnel and Staffing
• Budget and Administration
• Fire, Health and Safety

Supervisory Responsibilities:

The Security Site Supervisor will direct the day-to-day activities of all the Contractor\xe2\x80\x99s Personnel at the Property. The Security Site Supervisor will help to establish and maintain an effective and professional workforce by focusing on: Hiring candidates with knowledge, skills and abilities to perform specified duties and responsibilities Training to a high standard //Mentoring and motivating //Equal and ethical treatment //Recognition and reward //Leading by example

Education & Experience:

In addition to completion of the grade 12 certificate, a community college diploma (or equivalent business management qualification) in a security/life safety, risk management or criminology-related discipline is preferred or equivalent level of mature security experience Completion of a supervisory management program upon assignment to the account; Three years working in a commercial real estate security environment, in positions of increasing responsibility \xe2\x80\x93 or equivalent work experience One year of security supervisory experience, ideally at one of the Manager\xe2\x80\x99s Properties or a property of comparably complex scope (i.e., large, mixed-use facility) \xe2\x80\x93 or equivalent work experience.

Technical Skills:

Knowledge of the duties and responsibilities of all direct and indirect reports Understands property management and property security and life safety needs Good working knowledge of Microsoft Word, Excel, PowerPoint, Google products Knowledge of security and life safety technology (i.e. CCTV, access control, fire alarm, intrusion) and other security-related systems Knowledge and understanding of applicable federal, provincial and municipal legislation and regulations in the area of security and life safety management Sound knowledge of industry techniques and emergent trends in security and life safety management.

Interpersonal Skills:

Excellent written and verbal communication skills Ability to motivate, coach and mentor Strong analytical, problem solving and decision-making skills Strong organizational, prioritization and time management skills Tact and diplomacy in dealings at all levels of the organization Ability to work in a challenging, fast-paced, multi-tasked environment Flexible and adaptable in dealing with diverse situations and people Good public speaking and presentation skills in group settings Ability to delegate and empower effectively

Operational Management:

Direct responsibility for supervising the Contractor\xe2\x80\x99s Personnel at the Property, including without limitation, the Control Centre Operator, Lead Hand, Mobile Supervisor and security guards, and any other Property specific roles set out in Schedule B of this Agreement.
Ongoing coordination to ensure all aspects of the security and life safety program at the Property are assessed and updated regularly to remain current with the Manager\xe2\x80\x99s Standard Operating Procedures and industry best practice, and to continually achieve operational and fiscal efficiency.

Develop and maintain operational procedures, processes and standards to facilitate ongoing and effective security and life safety management practices and ensure these procedures are updated as required.

Provide ongoing support and council to the Manager\xe2\x80\x99s tenants at the Property on security-related issues.
Establish, maintain and leverage key, property-level and strategic contacts (internal and external) and through regular interaction, provide and maintain timely accur

Certification Requirements (All)

Vulnerable Sector Check
COVID Double Vaccinated
2 years of security supervisor experience
Valid G Licence
Valid Ontario Security License
Valid Certification in First Aid, CPR and AED

Additional Information / Benefits

BUDGET AND ADMINISTRATION: Work to optimize revenues and expenditures to leverage maximum value for the Manager at the Property Prepare, review, distribute and file daily memoranda, staff records, correspondence and other pertinent communications Review invoices as requested, and submit requests for payment for Security and Life Safety Services rendered Prepare, recommend and implement and monitor new revenue-generating or cost-cutting ideas for the provision of security and life safety at the Property.

HEALTH AND SAFETY: Be a member of the Manager\xe2\x80\x99s Joint Health & Safety Committee (JH&SC) and support the JH&SC program to ensure occupational safety is prioritized and effectively practiced throughout all areas of operations at the Property Ensure the Contractor\xe2\x80\x99s Personnel are properly qualified, experienced and trained to be classified as "competent workers" as defined by provincial legislation Assist the Manager\xe2\x80\x99s Joint Health and Safety Committee (where required by Manager) in conducting accident investigations and organizing necessary training courses for employees; Level 1 & 2 Health & Safety Certification Maintain a program of regular inspections and risk assessments in common areas and tenant leased premises at the Property for the purposes of identifying and correcting hazardous, unsafe working conditions.

PHYSICAL DEMANDS: Normal physical activity characterized by extended periods of walking and standing, periodic sitting, kneeling, bending and use of basic motor skills Regular keyboarding and record keeping in written logs required.

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days

This job reports to the Client Services Manager

This is a Full-Time position 1st Shift.

Number of Openings for this position: 1

Paladin Security