Job Description

OverviewPaladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we\'re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!Job Skills / RequirementsPosition: Security SupervisorCity: Newmarket, ONStatus: Full TimePay Rate: $19.10Hours: Rotating Continental (0700-1900/1900-0700hrs)Site Description: Southlake Regional Health Centre, formally known as York Regional Hospital, is a full-service hospital with a clinically advanced focus. Southlake is responsible for developing and providing advanced levels of care to the more than 1 million people who reside in York Region, Simcoe County, and as far north as Muskoka. Through various expansions in its history Southlake has grown into a university-affiliated teaching and research facility, specifically offering advanced cardiac, cancer and thoracic care.Position Overview:The Security Supervisor is responsible for supervising the activities and job performance of Security Guards assigned to all areas belonging to their facility. The Security Supervisor is expected to represent Paladin Security Group as well as the facility they are assigned to.Essential Job Functions:

• Provides leadership, direction, and ongoing coaching and training
• Ensures all standing orders and scheduled daily activities are carried out as required for each shift
• Ensures site staff adhere to all Paladin Security and site specific security policies and procedures
• Plans and implements shift work schedules
• Ensures all Security Guards have received the mandatory training
• Motivates staff and issues commendations
• Disciplines staff when necessary and ensures proper documentation is passed onto head office
• Attendance Management
• Performs security audits
• Documents and investigates security incidents and complaints
• Provide proactive and reactive security patrols.
• Communicates any concerns/issues with Client Service Manager

Requirements:

• At least two years\xe2\x80\x99 of security experience in a team lead role would be an asset
• Post Secondary education in a law enforcement/security program from a recognized college
• Working knowledge of the Trespass to Property Act and Mental Health Act
• Superior written and verbal communication skills
• Demonstrated punctuality and reliability, tact and diplomacy to travel to the Hospitals multiple sites as required and complete Security Guard interviews, evaluations and annual performance reviews.

The successful applicant will also ensure daily coverage, patient watch, special assignments, duties, and crisis/emergency coverage are assigned according to the contract and/or as needed, will be accountable for coordinating services within the Hospitals contracted budget. Will conduct safety security inspections and provides statistical analysis, manage key control & auditing, track and follows up on incident reports, perform security audits and threat assessments. They will also monitor and maintain security equipment, will control and monitor card access requests, ensure all departmental invoices are checked for accuracy and signed off. Other duties as assigned or required.Prerequisites: At the time of the interview, applicants must be able to produce proof of completion of the following:

• Flexible work schedule required
• Minimum 2 years of Healthcare supervisory experience;
• Post-Secondary Education in Police Foundation
• Technical knowledge of various software applications;
• Demonstrated ability to perform under pressure;
• Proven ability to train, direct and motivate staff;
• Proven labor relations training and/or experience (i.e. discipline);
• Excellent analytical skills;
• Excellent communication skills (both written and verbal) to deal internally with Senior Hospital personnel and with external organizations such as emergency services and community partners;
• Must be self-starting and results oriented
• Strategic thinking with problem solving
• Strong interpersonal skills and demonstrated ability to build teamwork and strong business relationships
• Identify gaps and deficiencies and develop solutions
• Ability to prioritize, balance conflicting tasks and manage internal and external stakeholders
• Ability to work independently with limited direction
• Comprehensive Knowledge of Perspective System

Highlights:

• Extensive Paid Industry Training
• Benefits & Other Perks
• Opportunities for Growth & Advancement

Qualifications:

• A Valid Ontario Security Guard License
• Proficient in English (both oral and written)
• Vulnerable Sector Check
• COVID Double Vaccination
• Customer Service Experience

Additional Information / BenefitsPaladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.This job reports to the Client Service ManagerThis is a Full-Time position 1st Shift, 3rd Shift.Number of Openings for this position: 1

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