Job Description

GardaWorld is currently hiring two Full-Time schedulers for our Protective Services Division business line in Hamilton. Your role as a scheduler involves coordinating activities between our clients, account managers, and security personnel, and communicating with them as needed.
Schedule: Days (every weekday except Wednesday) and nights (Wed-Friday)
Office address: 444 Seaman St, Hamilton, ON
What does a Scheduler in Hamilton do?

• Receive and record book on, off and check in calls from multiple areas
• Ensure that all vacancies created by absences of any sort are filled with the most competent and acceptable replacements
• Support Hamilton region escalating afterhours emergencies to respected Account Managers
• Ensure that data related to employee lateness, illness, absence is entered into our software
• Mitigate OT costs
• Call monitor via Gtrack ensure all guards have successfully made there on/off calls
• Receive client requests and schedule shifts for guards as necessary
• Respond to staff and client inquiries regarding schedules
• Prepare reports at the end of every shift documenting the events over the shift

What's in it for you?

• Ongoing training and development available
• Friendly office environment
• Great opportunity to kick start your career

Qualifications to become a Scheduler in Hamilton

• Excellent English communication skills both written and verbal
• Excellent customer service and report writing skills
• Good with computers
• Good skills in Microsoft Office Suite
• Prior security experience is desirable but not necessary
• Demonstrated telephone/customer service skills

Interested? Apply online , only qualified candidates will be reached out
SSSW

Skills Required