Job Description

Overview

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we\'re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Position: Security Operations Centre Operator - Lead

Location: 200 Front Street West, Toronto (Downtown)

Status: Full-Time Permanent

Schedule: Monday to Friday \xe2\x80\x93 0700 - 1500

Pay Rate: $23.00/ Hr

:

The Vendor\xe2\x80\x99s Security Operations Centre Operator (\xe2\x80\x9cSOC Operator\xe2\x80\x9d) will coordinate the activities of the Vendor\xe2\x80\x99s security personnel in the field and monitor access control, CCTV, and fire & life safety systems, as well as acting as the point of first contact between the Vendor personnel and other relevant parties (i.e. staff, the public, and contractors).

Duties & Responsibilities:

• Coordinate the dispatching of the Vendor\xe2\x80\x99s security and operations personnel to calls for assistance and building maintenance services as required.
• Operate two-way communications systems.
• Monitor access control and CCTV systems to assist in the follow-up on reported incidents or suspicious activity.
• Coordinate incident response, including activating emergency services, and directing the Vendor\xe2\x80\x99s security and operations personnel on required actions during incidents and actual and potential emergencies.
• Maintenance of logs on the reported activities of the Vendor\xe2\x80\x99s security and operations personnel in the field to facilitate effective record-keeping.
• Review of access control and or CCTV data for follow-up by management and supervisors
• Answer and follow up appropriately on all incoming communication email/telephone calls to the security department.
• Regular dealings with the public, employees, and contractors regarding security and operations-related inquiries.
• Coordinate the activities of third-party contractors, from the initial issue of ID badges to the monitoring of work practices to ensure optimum life safety.

COORDINATION RESPONSIBILITIES

The SOC Operator must perform, without limitation, the following coordination responsibilities, through the provision of verbal and written direction to the Vendor\xe2\x80\x99s security personnel in the field:

Coordinate the field activities of the Vendor\xe2\x80\x99s security personnel, including issuing patrol duties, assigning calls for service, allocating breaks, and dispatching personnel as required.
Coordinate the activities of Vendor\xe2\x80\x99s security and other site personnel during security and safety-related incidents via access control, CCTV, and two-way

Qualifications:

• Three (3) years working in a commercial and or government security environment, in positions of increasing responsibility.
• Previous leadership and supervisory experience
• Good understanding of control center procedures
• Excellent knowledge of access control, CCTV, and life safety systems
• Ability to learn and willingness to take job-related courses in systems/security disciplines.
• Emergency response experience is an asset
• Excellent customer service and communication skills required
• Ability to make sound decisions under pressure
• Knowledge of rules and regulations

Technical skills:

• Excellent knowledge of Windows-based computing systems (Microsoft Office suite of programs)
• Proficiency in keyboarding in a timely and accurate manner
• Familiarity with Access Control/CCTV/Fire & Life Safety equipment/systems.
• Basic knowledge of building systems (i.e. HVAC, sprinklers, elevators, mechanical systems, etc.)

Prerequisites:

• Must have a valid First Aid & CRP Level C - approved
• Must have a Valid Ontario Security Guard License
• Must be Fully Vaccinated against COVID-19 - 2 doses min

#IND1

Certification Requirements (All)

Vulnerable Sector Check
Minimum of 2 years security experience
COVID Double Vaccinated
Do you have background in a law enforcement/security program?
3 years of security experience
Police Foundations Diploma / Law and Justice Studies Degree
Standard First Aid, CPR Level C
Valid Ontario Security License

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days

This job reports to the Client Services Manager

This is a Full-Time position 1st Shift.

Number of Openings for this position: 1

Paladin Security